Vidyo, Inc. is hiring! Since our establishment in 2005, Vidyo has succeeded where others have failed in making simple, universal, accessible and affordable video communication a reality. Vidyo continues to break new ground with milestones such as a fully virtualized solution that enables mass adoption of our high quality, scalable video conferencing solution at audio conferencing price points. Our technology and products provide unequalled quality, reach and cost savings for our more than 2,000 customers and over 25 partners in healthcare, manufacturing, aerospace, education, and government as well as other sectors. We are honored to have recently received the 2013 Technology Pioneer Award given by the World Economic Forum and two awards from Frost & Sullivan: The Global Video Conferencing Technology Leadership Award and the North American Video Telemedicine Customer Value Enhancement Award. We were named to Wall Street Journal’s “Next Big Thing” annual list for a third year in a row, and were cited on the MIT Technology Review’s 2013 “50 Most Disruptive Companies”. Led by a high-caliber management team with the backing of distinguished investors, Vidyo remains committed to evolving the way the world communicates and collaborates. Come be a part of our transformational team today!
If you are interested in current openings, please email: careers@vidyo.com to submit your resume/CV for consideration. Please include the job title in the subject line of your email. Vidyo is an equal opportunity employer.
Current openings:
Engineering
Finance
Product Management
Sales
Sales Operations
Support
Commercial Sales Representative – Redwood Shores, CA
The Vidyo Commercial Sales Representative is responsible for outbound sales opportunity discovery, development, qualification, opportunity management, and closing opportunities across all solutions. This individual will work with a team of 6+ peers and report to the Director of US Corporate Sales. He/she will build and continually develop the Company’s prospect universe, initiating and maintaining prospecting relationships with top decision makers in IT and C level. The position requires a demonstrable high level of inside sales prowess, oral/written messaging excellence, and a history of consistently meeting and exceeding ambitious targets.
Responsibilities
- Solicit new customer accounts in a consultative manner by opening selling dialogs with SENIOR executives
- Develop and maintain an organized database of active high-level contacts
- Take responsibility for the entire inside sales process, from initial contact, relationship nurturing, opportunity qualification, partner engagement for quoting, and closing. It will also be critical to maintain a forecast that has high velocity and integrity of opportunities
- Provide thoughtful, analytical input on prospect engagement strategies, messaging, competitive intelligence gathering, and inside sales best practices
- Identify and then initiate high quality OUTBOUND COLD CALLS to senior executives and their key influencers
- Always meet and exceed goals for new customer acquisition and securing maintenance renewals
- Occasionally support marketing campaigns & events by engaging with targeted executive-level contacts at prospect/customer accounts
- Work in conjunction with RSM field Manager to ensure team goals are delivered in a divide and conquer strategy
- Manage account & contact records and continually document information updates in our CRM system – Salesforce.com
Qualifications
- BS/BA Degree in business or another relevant discipline required; a Master’s Degree would be an added advantage
- Minimum two (2) years combined experience as an inside sales professional with quota responsibility
- Proven, documented ability to consistently achieve/exceed sales quotas
- Experience in successfully selling enterprise software products/services, ASP or SaaS (software as a service)
- Sales experience in the Video/Web conferencing market is a huge advantage
- Significant cold calling experience required. Ability to manage inbound leads and generate new opportunities a key to being successful
- Superior written & oral communication skills and a commanding telephone presence
- A working familiarity with Salesforce.com (or other CRM) and various business intelligence, social networking, and office solutions
Experienced Tier 2/3 Customer Support Engineer – Hackensack, NJ
Job Description
- Take full ownership and control of an issue without supervision, to develop and maintain excellent relationships with all of our customers and partners, and to help in continuously improving the support service to maintain a high level of customer satisfaction.
- Interact directly with the Company’s partners and provide Level 2 and 3 technical support.
- Resolve technical issues in a timely manner.
- Manage simultaneous customer cases in highly demanding environment and resolve issues using company internal knowledge base.
- Determine problems and deliver known solutions by translating general directions into specific objectives, priorities, and action steps.
- Solve problems by adapting previous solutions to fit new conditions.
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers and record these resolutions for general use.
- Accurately and completely document problems and solutions on case notes.
- Use phone/email/video consultation to debug network system problems of increasing levels of complexity.
- Notify the management team of any potential escalations or complex problems in a timely manner.
- Maintain interaction with Sales force and Professional Services to insure customer needs are met and growth opportunities are maximized.
- Night and weekend on-call duty required on a rotating basis.
- Occasional domestic and international travel
Qualifications
- Bachelor’s degree in electrical engineering, computer science or a related field preferred. In lieu of formal education, candidates must have a minimum of 5 years of directly applicable, progressively responsible experience in a technical environment enabling the learning of the requisite knowledge, skills and abilities.
- 2 years in one or more of the following functions within an IT Vendor, Network Services Provider, VAR or Systems Integrator: Training, Technical Support, Customer Service, Field Service, Technical Operations, Help Desk or Professional Services.
- Technical knowledge of 2 or more of the following required: Network Equipment, Digital Video Products, Videoconferencing applications, Operating Systems.
- Knowledge of IP Networking, including routing protocols and VoIP, SIP, H.323, videoconferencing applications.
A Plus
- Any of the following certifications or equivalent hands-on experience is an advantage:
- Cisco certification of at least a CCNA
- Microsoft Certified System Engineer (MCSE)
- Knowledge of Digital Video products (MPEG4, H.264).
- Knowledge of SIP and H.323 , switch & router configuration.
- Experience in LAN networking including in-depth knowledge of TCP/IP protocols
Note: Recent College graduates with appropriate degree and in-depth knowledge of operating systems and networking will be considered for an entry-level position.
Junior Customer Support Engineer Tier 1 – Hackensack, NJ
Job Description
- Resolve technical issues in a timely manner, working independently with minimal supervision.
- Manage immediate customer cases in a high volume environment
- Resolve issues with company internal knowledge base
- Acquire and maintain knowledge of relevant product offerings and support policies in order to provide technically accurate solutions.
- Develop and maintain excellent relationships with all of the customers and partners.
- Help in continuously improving the support service to maintain a high level of customer satisfaction.
- Accurately and completely document problems and solutions on case notes.
- Weekend on-call duty required on a rotating basis.
- Occasional domestic and international travel
Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Science or a related field preferred.
- 2+ years of experience working as a: Tier 1 Technical Support, Training, Customer Service, Field Service, Technical Operations, Help Desk or Professional Services.
- Technical knowledge of 2 or more of the following required: Network Equipment, Digital Video Products, Videoconferencing applications, Operating Systems.
- Knowledge of IP Networking
- Energetic, customer-focused attitude is a MUST!
A Plus
Knowledge of the following requirements and hands-on experience:
- Cisco certification of at least a CCNA
- Microsoft Certified System Engineer (MCSE)
- Knowledge of Digital Video products (MPEG4, H.264)
- Knowledge of SIP and H.323, switch & router configuration
- Experience in LAN networking including in-depth knowledge of TCP/IP protocols
Large Enterprise & Government Sales Manager - DACH region
Job Description
- This is a key position in the EMEA team.
- The position requires a strong sales leader who is looking for the opportunity to play an important role on the European Visual Communication Market.
- Make Vidyo one of the top market players on the DACH Visual Communication Enterprise & Government market. 2013 will be a hugely important year for Vidyo. The Company has to establish itself as one of the top players in all key geographies worldwide; DACH is one of the most essential.
- Manage, Lead and grow Vidyo Large Enterprise & Government sales in the DACH region.
- A key objective is to boost Vidyo presence and penetration in large end users accounts: Large Enterprises, Large Government Sales
Business Management
- Every quarter, develop with management, a sales plan for the territory, and achieve it.
- Meet revenue targets assigned to the territory.
- Report very regularly and very accurately the sales forecast for the territory using the company tools.
End-User Sales
- Directly approach and conquer key large Enterprise accounts, and large Government accounts.
- Identify and focus on the most lucrative Enterprise market segments, sign reference (flagship) customers in each of these segments, establish target lists for each segment.
- Decide which segments should be fully delegated to channel partners and which one should be directly managed by Vidyo and then fulfilled by the most relevant channel partners.
- Find the right decision makers, generate internal momentum and find the right strategy to accelerate sales cycle and drive business to closure.
Large Project Management
- Delegate efficiently to support, R&D, channel and legal teams.
- Set accurate & aggressive expectations in terms of timing and volume.
- Make sure all angles are covered and manage the overall consistency and quality of the proposal.
Qualifications
- Be a very experienced and strong sales Leader, with a very successful track record in managing growing sales teams and getting them to achieve tremendous results.
- Be an exceptional Sales individual, ready to directly manage key end-user opportunities and win them against larger competitors.
- Have a deep and detailed knowledge of the DACH Enterprise IT market, both in terms of End Users, key partners and key influencers.
- Have a solid track record in selling Enterprise IT solutions (IP communications, VoIP, Visual collaboration, Security, Enterprise Applications) via a network of Partners (Distributors, Resellers, System integrators, Service Providers). Use to practice “sell direct – fulfill indirect”.
- Have mature interpersonal skills, with the ability to influence at senior levels within channel partners and end-users.
- Have a very strong tactical Business sense.
- Have a successful experience in working in a start-up, fast growing environment.
- Be a true team player with direct reports and colleagues, enjoying the idea of winning “as a team”.
- Be an expert in selling very innovative solutions. The candidate will be able to easily articulate new models and approaches allowed by a ground breaking solution. The candidate will be an expert in finding the sales angles to favor with each customer, in order to translate product innovation into measurable business value for the end user.
- Be creative, committed, enthusiastic, and able to evangelize, inspire and maximize mind share.
- Excellent presentation and communication skills.
Other Information
- Located in Germany
- Territory: Large enterprise & Government in DACH
- Support: Pre-Sales technical team located in Germany
- Reporting: Report to the DACH/BENELUX/POLAND Sales VP
An attractive package for very strong candidates, including:
- Base Salary
- Variable based on Quarterly Revenue in the Region
- Car allowance
- Stock Option Plan
Product Technical Marketing Manager – Hackensack, NJ or Redwood Shores, CA
The position is responsible for evangelizing the benefits of Vidyo’s leading platform products by creating compelling value propositions, convincing sales tools, and competitive pricing and packaging for our technical solutions. Activities will range from sales support, developing and implementing multiple developer programs, and the development of market requirements for specific products or solutions. The company is in an accelerate growth phase so there will be strong emphasis on execution.
- BA/BS in engineering, science, MIS or other technical degree
- Minimum of 7 years of technical product management or technical solutions marketing experience for a software company
- Experience and technical expertise in a majority of the following technologies: Web Services (SOAP), Flex/Actionscript, .NET/C#, C/C++, PHP, Java, Silverlight
- Solid understanding of enterprise IT environments
- Experience developing strategic go-to-market plans for technical products
- Ability to grasp technical product features and capabilities to provide input on product strategy and direction
- Ability to engage with technical audiences including engineers, sales engineers, and development communities
- Excellent speaking, writing, and presentation skills.
- Strong analytical skills
- Strong leadership capability, ability to influence at all levels
R&D Project Manager – Hackensack, NJ
The Project Manager will plan, execute, and successfully complete projects according to a predefined delivery plan. This includes coordinating the project tasks and activities, managing internal resources (matrix structured team) and third-party contractors or consultants, and serve as single point-of-contact for internal and external customers.
Job Description
- Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders
- Develop full-scale project plans and associated communication documents
- Plan and schedule project timelines and milestones
- Track project milestones and deliverables
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Liaise with internal and external project stakeholders on an ongoing basis
- Identify and resolve issues and conflict within the Project team
- Identify and manage project dependencies and critical path
- Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
- Develop best practices and tools for project execution and management
Qualifications
- 5 years of direct experience in a R&D project management capacity, including all aspects of process development and execution – A MUST
- Experience working in an Agile environment – A MUST
- Technically competent with strong familiarity with project management of combined software and hardware systems
- Demonstrated experience in internal and external customer management
- Experience working both independently and in a team-oriented, collaborative environment
- Can adjust to shifting priorities, demands and timelines through analytical and problem-solving abilities
- Strong written and oral communication skills
- Ability to learn Vidyo’s technology, applications, customers’ environments, and use cases
- Deep understanding of software development complexities and processes
- Ability to learn, understand, and apply new technologies
- Ability to manage complex development projects using lean/agile methodologies
- Ability to build processes and supporting tool chains, and depot the tools in the organization
- Ability to understand, build and present tradeoffs
A Plus
- Knowledge and experience in UC/Video conferencing solutions
- Hands on software development experience
- PMI Agile Certified Practitioner (PMI-ACP) certification
- Be an agent of change
- Possess a passion to constantly break the mold, effectuate metrics-based decision making and foster ongoing improvement.
Royalties Analyst – Hackensack, NJ
The Royalties Analyst will be responsible for managing contracts with Vidyo’s business partners. Responsibilities will include, but are not limited to:
- Interpret royalty contracts & enter them in Excel templates in accordance with contract terms.
- Distribute templates to business partners in coordination with the Sales team & help drive partner adoption.
- Perform monthly follow-up & obtain current royalty billing information from all active partners.
- Work closely with Controller to maintain adequate templates format & develop summarized reports for management & BI purposes.
- Work closely with Accounts Receivable on collection & reconciliation tasks.
- Work closely with Sales Administration to process monthly royalty billing.
- Interact with other departments to maintain & manage royalty related SKUs.
- Support information & needs of the global Sales team.
- Play key role in future system automation.
Qualifications
- Good writing and superb verbal communication skills
- Advanced Excel skills
- Detail-oriented with systematic thinking & analytical skills
- Bachelor’s degree in Accounting
- 2-3 years royalty experience – A PLUS
Responsibilities
- Explaining features and benefits of the Vidyo solutions in comparison to competitive products
- Delivering product presentations to technical and management personnel
- Communicating with sales and product management regarding customer needs
- Providing onsite support and product installation for Proof of Concepts
- Handling technical presentations at trade shows and conferences
- Completing RFI/RFP; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction
Qualifications
- 5 + years of experience as a Sales Engineer in the Video conferencing industry or network-based product
- Hands on knowledge in video and voice over IP is a plus
- Knowledge of IP Networking, including routing protocols and SIP, H.323
- BS degree in computer science or equivalent – advanced degree a plus
- Must be fluent in English, Mandarin and Cantonese
- Excellent communication and interpersonal skills
- Effective verbal and written communications skills
- Team Player – ability to work well in a close team environment
- Experience in technical support and troubleshooting a plus
- Must be willing to travel 50%
Senior iOS Developer – Hackensack, NJ
Join a dynamic team responsible for the development of user-facing client software running on multiple platforms and play a pivotal role in its future development. The Senior iOS Developer will work on complex software infrastructure as well as client application user interface for iOS. You will primarily be using C, C++ and Objective-C for development. Your daily work may include:
- New feature design and implementation
- Integration of newly available technologies and devices
- Optimizations to existing infrastructure and algorithms
- Unit tests and issue resolution
Requirements
- Proven development experience with at least 2 years of commercial UI applications on iOS
- Experience developing interactive end-user communication applications or services (chat, audio, video)
- Experience of 3-5 years programming in other languages for large and complex systems
- Experience with interactive voice and/or video communications over IP a plus
- Experience with Linux, MacOS or Android an advantage
- CS/EE degree with at least 5 years of industry experience
Senior Web Developer - Central Bangalore, India
As a Senior Web Developer, you will play a pivotal role in the ongoing development of our product, VidyoConferencing. The ideal candidate will bring technical know-how, product ownership, an ability to work across teams, and new ideas that benefit the end users of our product.
Qualifications
- Experience in Java, J2EE
- Experience in Spring
- Demonstrated experience in developing Web Services
- Virtualization experience is required (Amazon, VMWAre, HyperV, etc.)
- Java/Tomcat programming experience required
- Experience with WSDL, XML/XSD, HTML/AJAX/Javascript and/or Applets
- Experience with Linux, MySQL, PHP, and Apache
- CS degree with at least 5 years of industry experience.
- Developing communication applications – A PLUS!
Android Engineer - Central Bangalore, India
Qualifications
- 5+ years’ experience in Mobile Systems development and implementation.
- Solid Mobile Android SDK development experience (touch, graphics, audio/video, content providers, data storage, memory management, screen independence, and localization).
- Experience developing with .NET, Web Services, XML, HTML/CSS, JavaScript, SQL, Objective-C, iOS, SDK, and HTML5/CSS3.
- Experience integrating with 3rd party SDKs.
- Accredited Bachelor’s Degree in Computer Science, MIS, or equivalent.
Core Competencies
- Expertise in software documentation methodologies
- Expertise with Agile or other development methodologies
- Excellent communication and interpersonal skills
- Ability to communicate effectively with technical and non-technical individuals
- Strong bias for action and “get it done” attitude.
A Plus
- Rich media management – content sharing, video, 2D image manipulation, and PDF.
Senior Product Manager – Hackensack, NJ
Job Description
- Burning desire to ride Moore’s law by envisioning, delivering, and maintaining an ongoing pipeline of ever more competitive client applications and API/SDK products
- Manage API roadmaps, working closely with Engineering, QA, and API Technology teams
- Provide requirement documents and work with the Development teams in an Agile methodology manner throughout the development and QA phases
- Engage with customers and Sales Engineering to understand and prioritize requirements from the field
- Perform competitive analysis and benchmark with Vidyo’s product offerings while recommending courses of action
Qualifications
- 3 years of software programming experience – A Must
- BS/MS in Software Engineering or Computer Science
- MBA – A Plus
- Experience with managing 3rd party developer programs and/or developing applications for 3rd party platforms
- Ability to understand complex technical information and convert the use cases into simple, intuitive requirements
- Familiarity with the software development process and life cycles
- Strong management, follow-up, and organizational skills
- Must be a great team player and an effective collaborator with excellent communication skills
Senior Server Developer – Hackensack, NJ
- Extensive experience architecting, designing and developing large-scale, high-availability systems
- Expert level C/C++ programming experience
- Experience with real-time databases or caching designs a plus
- CS/EE degree with at least 10 years of industry experience
Senior Software Developer – Hackensack, NJ
Job Description
As a member of this dynamic team, you will collectively be responsible for the development of user-facing client software running on multiple platforms and play a pivotal role in its future development. In this role, you will work on complex software infrastructure, as well as communication and interactions with a multitude of other software components running on a variety of operating systems and devices. You will mostly be using C and C++ for development.
Your daily tasks may include:
- New feature design and implementation
- Integration of newly available technologies and devices
- Optimizations to existing infrastructure and algorithms
- Troubleshooting and resolution of issues
As a suitable candidate for this position you are given the opportunity to work in an engaging, challenging and open environment. You are expected to show involvement and commitment to the success of the product or products the company is offering.
Qualifications
- Proven industry experience of at least 5 years in software development
- Experience with at least 2 of the following OS: Windows, Linux and MacOS
- Experience developing multi-media and/or communication applications or services (chat, audio, video)
- Experience with interactive voice and/or video communications over IP a plus
- Experience of 3-5 years with C/C++ programming for large and complex systems
- Excellent communication and problem-solving skills
- Experience with HTML5, JavaScript, JSON a plus
- Experience with Lync and/or Outlook plugins a plus
- Self-learner and independent worker but also a strong team player
- CS/EE degree
Senior Technical QA Engineer (SDK) – Hackensack, NJ
- Experience in testing SDKs, APIs and complex technology products
- Programming background and the ability to work closely with development engineers
- Proficiency in C/C+ and scripting (ksh, perl)
- Extensive knowledge of testing methodologies and tools
- Proven experience with automated test tools
- Expertise as a system integration, load and stress testing
- Solid Knowledge of VoIP and signaling (SIP/H323) and with web technologies (WSDL, HTML, MySQL, PHP, Apache)
- Experience with video, video over IP or Video Conferencing – advantage
- CS, EE or equivalent degree with 5+ years of industry experience
Senior QA Engineer – Hackensack, NJ
Job Description
- Conducts all test activities required to confirm the quality and production deployment readiness of a highly technical and complex communication product.
- Interacts with official certifying bodies and coordinates acceptance tests on customer’s site.
- Determines test objectives and standards by studying business and software requirements; writing test cycle plans, test cases, and test scripts.
- Meets test objectives by determining testing methods, tools, cycles, phases, and conditions; setting up testing environment and equipment.
- Identifies software capability and reliability by conducting functional, system, and performance tests. Analyzes test results and modifies plans, cases and scripts as needed accordingly.
- Resolves testing problems by modifying testing methods during tests; conferring with management to revise test objectives and standards.
- Understands root causes of complex technical issues and provides the relevant information including logs, traces, etc. to the assigned developer.
- Maintains testing database by developing defect tracking and regression testing information requirements; validates and documents test outcomes.
- Reports test outcomes by collecting, analyzing, interpreting, summarizing, and displaying data; recommends software changes and workarounds when applicable.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintains test environments according to changing needs, and complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
- Prepares product certification submission, including writing technical acceptance tests.
Qualifications
- CS, EE or equivalent, relevant degree
- Direct experience working on-site with customers, including C-level executives
- Experience in testing complex communication systems & network devices
- Ability and willingness to travel for extended period of time during customer onsite testing
- Ability to execute well under tight deadlines without compromising quality
- Ability to work well individually and in a team
- Must be a U.S. citizen
- Must be eligible for security clearance
A Plus
- Experience in Video & Video conferencing systems – a definite advantage
- Active Security Clearance
Service Provider Senior Account Consultant – China
Job Description
- Capacity to run, manage and facilitate complex engagements with senior partner/prospect executives
- Capable of defining SP strategy, business targets and objectives
- Generate new business models that will be defined together with the CSPs
- Collaborate with Marketing, Business Development and Verticals to achieve revenue targets from CSP accounts
- Develop repeatable onboarding capabilities for large CSPs including methodology, tools, and CSP expertise
- Link with leading 3rd party vendors to enhance position in the CSP space
- Support major sales initiatives and post sales expansion initiatives within marquee CSP accounts (work closely with the sales teams and project management team on the ground to support these initiatives)
- Feed into Product Management requirements in order to succeed in the CSP space
Qualifications
- Management / Strategy consultant
- Experienced in the telecom / service provider space, preferably worked for a tier1 carrier or a vendor to a tier1 operator
- Product management and project management experience
- Strong execution mind set
- Highly creative
- Strong communication capabilities both internal and external
- Flexibility to operate on client’s premises and extensive travel
