Vidyo’s rich set of APIs enable developers to integrate video communications within their applications to make it a natural part of the business workflow. The APIs provide access control including authentication with external systems, client customization to enable business process applications, recording control and management, and back-end automation for meeting control and provisioning.
The Vidyo platform and APIs have allowed developers from a wide variety of market sectors — including enterprise, healthcare, manufacturing, education, and government — to expand into new markets by creating innovative use cases that were previously unattainable through legacy video conferencing solutions due to cost, performance, the need for specialized networks, and limited device options.
This year’s award winners were recognized for innovation and leadership in three application areas: healthcare, customer service and resource scheduling. In each winning application, Vidyo’s APIs were embedded within the developer’s solution, making a significant contribution to innovation and improvement within the developers’ respective industries.
Healthcare
HealthSpot earned the Vidyo Excellence Award for Healthcare for its Care4 Station, a walk-in kiosk with integrated medical devices that connects patients to healthcare providers over real-time, high-definition videoconference appointments.
“HealthSpot selected Vidyo as its exclusive video conferencing platform based upon Vidyo’s media-aware, intelligent routing architecture that enables access to high quality video communications via a wide range of devices and networks,” said Todd Churchill, HealthSpot’s Chief Technology Officer. “This visual communications technology, in concert with Vidyo’s enterprise-ready APIs, has allowed HealthSpot to create an industry leading self-service kiosk solution. The APIs allow HealthSpot to run advanced technology ‘under the hood’ while providing an intuitive user experience that distills many complex processes into a seamless patient experience.”
Customer Service
The Vidyo Excellence Award for Customer Service was earned by UST Global for iDispatch. The iDispatch application gives field technicians complete visual communications with a team of experts who can assist in solving problems while the technician is on-site.
“Using Vidyo’s rich set of web services APIs we were able to create a conference solution that is tightly integrates with an enterprise mobility platform for customer service,” said Tony Velleca, UST Global’s CIO and VP of Services and Solutions. “This direct integration plus our hosted VidyoConferencing service provides our clients with a turnkey solution without the need to install additional hardware or software.”
Resource Scheduling
The Vidyo Excellence Award for Resource Scheduling was earned by Soltrite for See-Speak . Soltrite created an on-demand language interpretation solution customized for each client organization that may choose the languages they want to offer as well as a variety of routing choices to select the interpreter that best meets their needs.
“We have essentially created a ‘Vidyo ACD’ product and an integration that can be molded to different client requirement situations,” said Scott Colesworthy, Soltrite’s CEO. “Vidyo allows quality over uncontrolled networks to a variety of devices enabling client locations to use non-QoS enhanced networks to lower bandwidth cost and allow the interpreters to be located in their homes.”
