Implementation Engineer

Hackensack, NJ

What you’ll do:

  • Support of Vidyo products that are hosted and onsite.
  • Onboarding customers via phone, email, and video conferencing with system design, development, and software integration of Vidyo’s technology
  • Provide technical support/consulting/troubleshooting for cloud deployments
  • Provide hands-on, detailed technical trainings for customers
  • Perform ongoing maintenance and configuration for cloud infrastructure
  • Night and weekend on-call duty required as needed
  • Contributions to customer facing knowledge base
  • Up to 25% travel

Who you are:

  • You have a bachelor’s degree in computer science or related field
  • You have 3-5 years of technical experience in a customer-facing role
  • You have experience with cloud services
  • You enjoy resolving complex, technical issues and solving them
  • You have knowledge of VoIP and signaling
  • You have knowledge of SIP and H.323 , switch & router configuration
  • You have experience in LAN networking including in-depth knowledge of TCP/IP protocols
  • You have strong communication skills that connect with diverse audiences
  • Prior Videoconferencing experience – A PLUS

Please forward your resume to  Reference Implementation Eng in subject line.