Discover VidyoEngage

G-SummitMeet Vidyo at G-Summit Toronto on December 1st at the Westin Harbour Castle, Toronto. We’ll be showcasing our VidyoEngage for Genesys solution.

As part of our presence at the event, we’ll be sending several of our Customer Engagement experts. Want to set up a meeting in advance? Simple use the forms here to reserve a meeting time.

VidyoEngage integrates contact centers and Vidyo Conferencing, allowing high definition, scalable video to enhance agent and customer interactions. Learn what 6 of the top 25 banks in the world already know when it comes to increasing net promoter scores and improving average handling times and first-call resolution scores.

Look forward to seeing you in Toronto,
Vidyo Events Team


Can’t Make It to the Event?

Use this form to schedule your personal demo with a VidyoEngage Product Expert:


Vidyo Customer Engagement Innovation Profiled

Frost and SullivanIn November 2016, noted research firm Frost & Sullivan profiled Vidyo, particularly in the customer-engagement arena. Four pages long in pdf format, here’s an example of their analysis:

Vidyo differentiates itself through high-quality, flexible, scalable and affordable visual communications. Foregoing legacy hardware and dedicated networks, Vidyo’s software-based solution enables companies to rapidly deploy and scale video collaboration on a secure and reliable platform. Vidyo delivers video on any endpoint without loss of quality, which is particularly important when engaging with customers over mobile and the Internet. The solutions are designed to work well over non-QoS networks, including Wi-Fi or 3G/4G connections, adapting to changing conditions with a high level of resiliency so that calls are not affected by network conditions…

Vidyo is enabling customer engagement across industries beyond healthcare and finance. The company has deployed innovative customer care solutions, such as video-enabling claims adjustment in insurance, as well as kiosks for virtual receptionists and customer care scenarios. Numerous key customer contact providers have chosen to partner with Vidyo, including Verint, NICE, Genesys, and Interactive Intelligence.

Download Profile

Meet Us At G-Summit

Dana StetsonDana Stetson
VP, Financial Services
Clay ReynoldsClay Reynolds
Partner Account Manager

Use Cases

  1. Financial Services: High value clients or interactions done directly over video, improving net promoter scores
  2. Healthcare: Allow remote patients access to specialists or caregivers
  3. Field Services: “See what I see” using mobile device or smart glasses
  4. Insurance: See damage directly over video without sending adjuster

Benefits

  1. Establish an emotional connection with your customers with face-to- face interactions
  2. Transfer to or conference in subject matter experts quickly
  3. Share a document or application to clear up issues
  4. Use already built skills based routing to connect with the best available agent
  5. Escalate from a web chat or voice call straight to Video with click of a button
  6. Click-to-video from webpage or mobile application