Professional Services

We’re committed to helping you accomplish great things through the power of visual communications. You’ll find caring support through a range of options— from deployment through training to developer services that are helping to extend what’s possible in exciting new ways.

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Adoption Services

FLEXIBLE, HANDS-ON PROGRAMS FOR FAST, PRODUCTIVE RESULTS

Accelerate video conferencing best practices across your organization through Vidyo Adoption Services to deliver real business value. Our services include consultation and planning, project management, tailored training, internal marketing campaigns, and results measurement. These services are customized to meet the specific needs of your business and are scalable from SMBs to large enterprises. Get the details.

Tell us about your needs. Email us at asteam@vidyo.com.

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Project Management Services

PROVEN METHODS TO SUPPORT SUCCESSFUL PROJECTS

We’ve got project management down to a science to ensure that your VideoConferencing solution will be deployed expertly, on time and within budget. A single, dedicated Vidyo point-of-contact will work with you from pre- through post-deployment. You’ll always know what to expect with a clear Statement-of-Work (SOW), a complete solution design, including hardware, software and services, and an end-to-end project plan, from your initial order through final acceptance, including tasks, timeline and resource requirements. Regular status meetings will keep you assured that everything is running according to plan.

  • Dedicated single point of contact
  • Clear Statement-of-Work (SOW) process
  • Complete solution design with defined Vidyo deliverables (hardware, software and services)
  • Management and monitoring of your Vidyo solution deployment
  • Regular status meetings throughout the project life cycle
  • Escalation point-of-contact for all post-deployment service requests.

Tell us about your needs. Email us at projectmanagement@vidyo.com.

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Deployment Services

A CONTINUUM OF SERVICES FOR RAPID, TROUBLE-FREE DEPLOYMENT

Vidyo’s trained and certified technicians know how to deploy your VidyoConferencing solution with exactly the right level of support for fast, productive results. We offer a wide range of flexible options to meet your onsite and remote video conferencing requirements and can deploy Vidyo infrastructure products as well as VidyoRoom™ and VidyoPanorama™ endpoint solutions. Our global presence means you can count on an excellent experience even if your end users are physically located in different countries or outside of a service area.

  • Onsite: Mounting, installation and configuration, including end-to-end testing and a complimentary user orientation session with Vidyo engineers
  • Remote: Remote software commissioning and configuration via secured remote access performed by Vidyo engineers
  • VidyoPanorama™ White Glove Package: Turnkey deployment services delivering an integrated VidyoPanorama system with a complete professional Audio/ Video setup

To learn more about Vidyo Deployment Services in your region, contact your sales representative or iTeam@vidyo.com

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Developer Services

CREATING YOUR OWN VIDYO BREAKTHROUGHS

We work closely with our OEM partners and independent developers to help you customize and integrate the VidyoWorks™ software platform into your innovative apps. You can choose client and server APIs to easily add Vidyo to an existing application or web portal. The client API framework includes a suite of modules that provide services like resource management, client state machine and acoustic echo cancellation.  VidyoWorks SDK is for organizations that want to build a custom communications solution, including both infrastructure and endpoints, using Vidyo’s core technology. While SDK projects are more complex, they afford maximum flexibility and customizability.

Easy access to Vidyo’s advanced technology is helping our customers extend the boundaries of what’s possible in the continually evolving world of visual communication.

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