Customer Engagement

Drive Revenue With

Online Service

Vidyo enables rich, personal video interactions with your
customers through your website or mobile app. Online
presence and services provide the convenience and immediacy
that your multi-device, always-connected customers demand.

With the VidyoWorksTM platform, you can deliver face-to-face
engagement on virtually every consumer device to make online
customer experiences more personal.

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Customer Engagement Infographic

Consumer Behavior Drives Video-Enabled Services

Today’s consumer is increasingly connected and mobile. View the infographic to see the trends that are driving adoption of video enabled customer service to maintain brand loyalty and fully engaged customers.

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Vidyo Customer Engagement

Video Enabled Online Banking

High-touch Customer Service with Embedded Video 

The VidyoWorksTM software platform video-enables your high-value client services and is easily integrated with your financial services infrastructure, applications and workflows. Natural, interactive HD video meetings can be conducted securely over the Internet and 3G/4G/LTE mobile networks.

Some of the world’s leading banks have selected VidyoWorksTM to power their mobile and desktop-based banking services, enabling face-to-face video banking with service reps, branch managers and portfolio executives.

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Telemedicine Kiosks

Innovative Video Solution Brings Doctors and Patients Together 

HealthSpot developed a walk-in kiosk, based on the VidyoWorks™ platform to increase access to healthcare. Population growth, increasing medical costs, and a shortage of physicians lead to the development of the HealthSpot station, a telemedicine kiosk that brings physicians and patients together quickly and conveniently from convenient retail and employment locations.

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Video Enabled eCommerce

Engage Customers Online With Video Communication

Many consumer-facing organizations have moved services online for customer convenience. Retail stores provide their full inventory for consumers to shop and purchase conveniently online. Vidyo personal advisor solutions enable e-commerce retailers to provide personal face-to-face customer engagements leading to increased brand loyalty.

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E-Commerce Video Conferencing Solutions

Video Contact Centers

Provide Online Video Interactions With Your Customers to Build Trust and Brand Loyalty.

In this white paper, learn how you can have a video enabled web-presence up and running quickly using the VidyoWorks™ APIs and the contact center reference design. Explore what’s required to deliver customer experiences that will keep your audience coming back for more.

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White Paper - Vidyo Enabled Contact Centers