Customer Engagement

Drive Revenue With

Online Video Service

Vidyo enables rich, personal video interactions with your customers through your website or mobile app. Online presence and services provide the convenience and immediacy that your multi-device, always-connected customers demand.

With the VidyoWorksTM platform, you can deliver face-to-face engagement on virtually every consumer device to make online customer experiences more personal.

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cloud based video conferencing Vidyo

Hear How a Leading Banking Customer is Video-Enabling Customer Engagement

VidyoEngage for Genesys

Vidyo Enabled Customer Engagement

NCR Taps Vidyo for Secure, Seamless Video Integration

Credit Union Case Study: BluCurrent

Credit Union’s Video Banking Agents Provide Personalized, Efficient Member Service

Learn how BluCurrent Credit Union, which operates primarily through its three physical branches, provides efficient, expert and personal banking services to all of its members, regardless of the branch that they frequent.

The solution revolved around using a Vidyo solution in each of the physical branches, with services conducted through a centralized operations center.

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BluCurrent - Vidyo Solutions

Customer Engagement Infographic

Consumer Behavior Drives Video-Enabled Services

Today’s consumer is increasingly connected and mobile. View the infographic to see the trends that are driving adoption of video enabled customer service to maintain brand loyalty and fully engaged customers.

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Vidyo Customer Engagement

Video Enabled Online Banking

High-touch Customer Service with Embedded Video 

The VidyoWorksTM software platform video-enables your high-value client services and is easily integrated with your financial services infrastructure, applications and workflows. Natural, interactive HD video meetings can be conducted securely over the Internet and 3G/4G/LTE mobile networks.

Some of the world’s leading banks have selected VidyoWorksTM to power their mobile and desktop-based banking services, enabling face-to-face video banking with service reps, branch managers and portfolio executives.

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VidyoEngage for Genesys & ServiceNow

VidyoEngage for Genesys

Video-enable the call center to
emotionally connect with customers

The VidyoEngage for Genesys is a solution that provides a personal touch to the contact center that will elevate customer/agent interaction. With communications and understanding improved through the use of high-quality video, agents can resolve tickets quicker, increase net promoter score and effectively meet other KPIs.

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VidyoEngage for Genesys

VidyoEngage for ServiceNow

True omnichannel support with click-to-video

For organizations using ServiceNow to deliver customer support, VidyoEngage for ServiceNow is an integration that makes video conferencing available directly from within the ServiceNow platform, which enables high definition, scalable video between service fulfillers and requestors. ServiceNow customers can fully embed the highest quality visual interactions into any customer and field service application, workflow or endpoint.

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VidyoEngage for ServiceNow

Video Enabled eCommerce

Engage Customers Online With Video Communication

Many consumer-facing organizations have moved services online for customer convenience. Retail stores provide their full inventory for consumers to shop and purchase conveniently online. Vidyo personal advisor solutions enable e-commerce retailers to provide personal face-to-face customer engagements leading to increased brand loyalty.

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E-Commerce Video Conferencing Solutions

Video Contact Centers

Provide Online Video Interactions With Your Customers to Build Trust and Brand Loyalty.

In this white paper, learn how you can have a video enabled web-presence up and running quickly using the VidyoWorks™ APIs and the contact center reference design. Explore what’s required to deliver customer experiences that will keep your audience coming back for more.

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White Paper - Vidyo Enabled Contact Centers