Financial Services

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Video Banking

The world of finance lives and breathes online. In order to invest, borrow and manage their portfolios, clients expect their financial services firm to be accessible, providing immediate expert consultations and a seamless way to make decisions and manage wealth.

The financial industry is adopting the platform to deliver video-enabled services that cultivate stronger, longer lasting relationships with clients.

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Hear How a Leading Banking Customer is Video-Enabling Customer Engagement

NCR Taps Vidyo for Secure, Seamless Video Integration

Vidyo Enabled Customer Engagement

Credit Union Case Study: BluCurrent

Credit Union’s Video Banking Agents Provide Personalized, Efficient Member Service

Learn how BluCurrent Credit Union, which operates primarily through its three physical branches, provides efficient, expert and personal banking services to all of its members, regardless of the branch that they frequent.

The solution revolved around using a Vidyo solution in each of the physical branches, with services conducted through a centralized operations center.

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BluCurrent - Vidyo Solutions

Video Banking White Paper

Video Banking: The next chapter in a bank’s digital transformation

Download this free White Paper and get:

  • The benefits of Video Banking
  • Insights and learnings from banks who are already offering video banking
  • The steps to follow and the challenges to overcome to successfully implement a video banking service
  • All the results from our survey of 136 bankers from 52 countries

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FinServ CIO Special

Research: 2016 CIO Agenda — A Financial Services Perspective

Download this Gartner report and get:

  • A rich look at the maturity and evolution of digital business in Gartner’s FS CIO client base
  • Insights into how FI CIOs are planning for the future
  • A deep look at the business and technical drivers and inhibitors FI CIOs are experiencing

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Video Enabled Financial Services

High-touch Customer Service with Embedded Video Communication

The VidyoWorksTM software platform video-enables your high-value client services and is easily integrated with your financial services infrastructure, applications and workflows. Natural, interactive HD video meetings can be conducted securely over the Internet and 3G/4G/LTE mobile networks. Subtle facial expressions and gestures that enhance understanding are part of the interaction, not lost in transmission.

  • One-click access to secure, HD video consultations with a personal banker from your existing customer web portal or mobile app.
  • The power to include subject matter experts and resources at any point during a video meeting.
  • A convenient way to see and review portfolio account summaries and reports while meeting together online.

Mobile Video Conferencing for Financial Services - Vidyo Solutions

Video Enabled Insurance Claim Processing

DEKRA Accelerates Claims Management

Netherlands-based DEKRA Experts B.V. counts on VidyoConferencing™ solutions to resolve insurance claims with speed and efficiency. Claims adjusters video conference with customers in the field, which allows them to visually evaluate damages and settle cases in days instead of weeks or months. DEKRA found the video-enabled service to be more personal than the phone and more efficient than sending claims representatives into the field.

“We have doubled the number of damage assessments we can perform on a daily basis, and we are now able to serve more people across our 8,000 mile territory.”

Face-to-Face Online Banking

IndusInd Bank Selects Vidyo for Video Banking

IndusInd Bank, one of the fastest growing new-generation private sector banks in India, selected VidyoWorksTM to power a mobile and desktop-based banking service. Video Branch is a free service that enables a face-to-face video banking with a branch manager, relationship manager or with a centralized executive.

“Our Video Branch ‘face-to-face’ online banking customer service, powered by Vidyo, is the next frontier of banking and brings our branch managers and centralized banking services closer to our customers with highly personal interaction. VidyoWorksTM is the only solution that could deliver on the promise of high quality connectivity from any location, on any device over any network and we are pleased to offer this very high-quality, easy to use service to our customers.”

Romesh Sobti, Managing Director and CEO,
IndusInd Bank

Read the News Release

Video Conferencing for Financial Services

Solution Brief: Video Communication for Portfolio Management, Mortgage Lending and Banking

Learn how to host secure face-to-face video interactions with high-value clients when their busy schedules and conflicting priorities make travel impossible. HD video conferencing offers immediacy and clarity, and with a level of trust that nothing else can match when in-person meetings are not an option.


Download Solution Brief

White Paper - Vidyo Enabled Financial Services