Support Alert

VidyoWeb™ Extension Version 1.1.2 (002), General Availability

Dear Customer,

As mentioned in Vidyo Product Bulletin #1079, Google® announced a “stable channel” distribution of Chrome™ version 42, which removes support for the Netscape Plugin Application Programming Interface (NPAPI) from Chrome on both Windows® and Mac® platforms.

Vidyo plans to release maintenance versions of the VidyoWeb Extension which will support Chrome version 42 on Windows and Mac. Until then, Vidyo is releasing VidyoWeb Extension Version 1.1.2 (002) for General Availability. This release displays a message to users using Google Chrome version 42 or later that their browser is not supported. The message also suggests alternative browsers and reminds users that they can use VidyoDesktop™ instead.

Reference Files

Contacting Customer Support

Customers with support contracts in good standing can download new software, release notes, and documentation from the Vidyo Support Center portal at If your contract has expired, please contact your authorized Vidyo sales representative for renewal.

If you need assistance with the resources or have additional questions, please feel free to do one of the following:
• Vidyo Resellers and End Users with “Plus” coverage: Please contact the Vidyo Customer Service Team at
• Vidyo End Users without “Plus” coverage: Please contact your authorized Vidyo Reseller.

The Vidyo Product Team

Tel: (866)-99-Vidyo (998-4396) #3, +1-(201) 289-8597 #3