London EC2M 3YX
Nearly a decade after the financial crisis the retail banking sector has seen new laws passed, new regulations published and competition remedies issued. But has the customer experience improved?
At this year’s flagship BBA Annual Retail Banking Conference we’ll be discussing and debating the following questions, as well as exploring the role of technology in all its guises including fintech, open banking, digitisation and more:
- Are customers benefiting from better products and services to meet their needs?
- Have challenger and specialist banks opened up more choice?
- What have the newest banks – those yet to receive a licence – got to offer customers?