February 22, 2017 – February 23, 2017 all-day
CCW 2017 @ Berlin | Berlin | Germany

** Come visit us at the Genesys Booth**

Conference & Trade Show for Customer Service and Contact Centre

The european leading event for the future of customer service

For the love of dialogue – The main topics 2017

  • Digital customer orientation: A step by step guide
  • An overview of customer needs in the future: What customers expect in the future
  • Building trust: When digital interfaces are becoming increasingly popular
  • Artificial intelligence: When routine processes become automated
  • Communication in real time: When call centres become omni-channel centres
  • Customer touchpoints: How to reach customers with a purposeful approach
  • Customer journey: Taking care of customers on a one-to-one basis