3. Legacy Epic integration

This section contains information to help you configure a legacy Epic integration.

Super Admin: Enable Epic integration (August 2018)

Note

On-premises only.

For this configuration to work, the Scheduled Room feature must be enabled on the VidyoPortal. If you do not have this feature enabled; you will receive a 404 error message stating, This is not a valid room link.

  1. Log in to the Admin portal using your Super Admin account.
  2. On the top menu, click Settings.
  3. On the left panel, expand Feature Settings and click Epic Integration. The Epic Integration page displays.
  4. Select the Enable Epic Integration checkbox.
  5. Click Save.

Tenant Admin: Configure the Epic CAL integration (August 2018)

To use Epic integration as an on-premises customer, you must first ensure that the Super Admin has enabled it on the system level as described in Super Admin: Enable Epic integration (August 2018).

If you are a cloud customer, you must follow the Tenant Admin steps below to configure your Epic integration.

  1. Log in to the Admin portal using your Admin account.
  2. On the top menu, click Settings.
  3. On the left panel, expand Feature Settings and click Epic Integration. The Epic Integration page displays.
  4. Select the Enable Epic Integration check box.
  5. Configure the Epic integration for the tenant by entering the following information. (Vidyo supports EPIC set external connection status through a web service which allows Hyperspace to properly reflect the video visit status of the Vidyo system in the provider schedule and connect visit navigator sections):
    1. Enter a 16-digit alphanumeric Crypt Key in the Shared Secret field. The 16-digit crypt/shared secret key can be manually created, or you can use a key generator.

      2. Note

      You must enter the same Shared Secret in your Epic database. This secret will be used for encrypting and decrypting the URL strings.
    2. Enter the Epic Interconnect/SetExternalConnectionStatus URL in the Notification URL field.
    3. Enter the Epic Interconnect/SetExternalConnectionStatus user name in the Notification user field.
    4. Enter the Epic Interconnect/SetExternalConnectionStatuspassword in the Notification password field.
  6. Click Save.

Migrate from Epic Deep Embedded

Vidyo has had a long-standing integration with Epic using the VidyoWorks APIs to provide direct, deeply embedded real-time video capabilities within the Epic experience. In the near future, these customers will have a new way to connect using context-aware linking (CAL) capabilities from Epic combined with a turnkey integration using VidyoConnect for WebRTC (desktop and mobile).

Similarities between Epic Embedded and CAL Integration

Using either method of connecting (embedded or context-aware linking), patients can log in to MyChart, view their upcoming appointments, and tap a button to connect to the video-enabled virtual examination room.

Clinicians can schedule real-time video appointments with peers and specialists for consultation or second opinions using the same integrated Vidyo clinician-facing applications.

Benefits to moving to Epic’s CAL Integration

The CAL integration provides the simplicity and convenience of using a browser for a seamless experience for both providers and patients.

The CAL integration offers a click-to-connect experience from within your Epic workflows with an expanded set of healthcare features and capabilities such as:

  • Ability to inherit all new features from Vidyo and VidyoConnect for WebRTC
  • Built-in support for an array of healthcare peripherals
  • Far-end camera control
  • Multiparty consultation and meetings
  • H.323/SIP dialing capability
  • Codec solution with H.264 SVC

Get started

This section provides a brief overview of the steps needed to migrate from the Epic embedded integration to the Epic CAL integration.

  1. Enable Vidyo’s Epic CAL Integration in Epic's App Orchard Marketplace.
    • Contact your Epic representative to obtain access to Epic’s App Orchard marketplace.
    • Contact Vidyo Sales or your Vidyo account representative once you have requested Vidyo's CAL app via the App Orchard site.
  2. Obtain the VidyoConnect for WebRTC and VidyoPortal and VidyoRouter versions that support Epic CAL Integration.
    • Download the VidyoConnect for WebRTC version that supports Epic CAL integration when Vidyo makes it available for on-premises customers. As always, Vidyo will automatically upgrade cloud customers.
    • Upgrade to the VidyoPortal and VidyoRouter version that supports Epic CAL integration for mobile-device customers using VidyoConnect for WebRTC when Vidyo makes it available. As always, Vidyo will automatically upgrade cloud customers.
  3. Verify compatibility between your Epic and Vidyo versions. Ensure that your Epic version is compatible with your Vidyo infrastructure by referring to the information and details in Epic CAL feature compatibility with Vidyo versions.
  4. Configure your Epic CAL Integration using the Super Admin and Tenant Admin by referring to the information and details in this Help.