Vidyo’s integration with the Genesys Customer Experience Platform delivers high quality video collaboration, improves customer satisfaction and retention as part of Genesys Workspace
HACKENSACK, N.J. – May 17 2017 – In today’s on-demand, customer-centric business environment, face-to-face video interactions in the contact center significantly improve the overall customer experience during pivotal moments. Vidyo, the leading provider of embedded video communications technology, will exhibit its seamless integration with the Genesys Customer Experience (CX) Platform at CX17, the industry’s premier customer experience event.
Taking place May 22-25 in Indianapolis and June 7-9 in Brussels, CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX17 combines the best of G-Force and Interactions in its debut year since Genesys completed its late 2016 acquisition of Interactive Intelligence.
The Genesys CX Platform enables organizations to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs. As a Platinum sponsor for the second year in a row, Vidyo is exhibiting at booth P03 at CX17 Indy and leading a session on how to Emotionally Connect with Your Customers to Improve their Experience on May 23 at 3:15 p.m. EST. Vidyo’s integration with the Genesys CX Platform seamlessly transitions a voice, chat, or webpage interaction into a true omnichannel experience through face-to-face 1:1 or multiparty video, instantly cultivating valuable personal relationships with customers from anywhere on virtually any device.
“Although customer engagement is becoming transactional and self-served, rather than interactive, there is strong consumer demand for in-person interactions at key moments. From healthcare to financial services, on-the-go consumers want the convenience and effectiveness of a face-to-face interaction, when they require it, that can be accessed from wherever they are,” said Sam Waicberg, senior vice president of business development at Vidyo. “Our integration enables Genesys customers to transform their contact center operations by bringing that personal touch customer relationships have always been built upon into today’s digital, on-demand world.”
“As a Platinum sponsor showcasing their exciting integration with the Genesys CX Platform, Vidyo’s participation at CX17 significantly contributes to an action-packed agenda focused on leading transformation in the customer experience industry,” said Jim Kraeutler, vice president of the Innovation Group at Genesys. “Our AppFoundry partners like Vidyo are leveraging the Genesys Customer Experience Platform in creative ways to help organizations better connect employee and customer conversations on any channel, every day.”
CX17 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.
Join the conversation at booth P03 and on social media at #CX17INDY and #CX17BRUSSELS, and schedule a meeting with us to learn more about Vidyo.
About Vidyo, Inc.Vidyo is the leader in integrated video collaboration for businesses that require the highest quality, real-time video communications available to directly embed into their business processes. Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo has been awarded over 170 patents worldwide and is recognized by industry analysts for its cloud platform and APIs. Thousands of enterprises, service providers, and technology partners leverage Vidyo’s technology to create innovative HD quality video-enabled applications. Learn more at www.vidyo.com, on the blog, or follow Vidyo on Twitter @vidyo and on Facebook.
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