The Credit Union of the Future

Gartner LogoPerhaps no CIO in any business sector faces the degree of challenges and new business opportunities than today’s Chief Information Officer in the financial services industry. They are, as the accompanying Gartner research makes clear, “knee-deep in the era of digital business…, struggling to re-imagine industry business and operating models based on digital capabilities and emergent new ecosystems.”

To help “FinServ” technologists cope with the job at hand as well as discuss the burgeoning impact of “video banking” applications, we’re including a complimentary copy of the Gartner research report: 2016 CIO Agenda: A Financial Services Perspective, by David Furlonger.

Key findings are gleaned in large part from Gartner’s annual CIO Survey — the largest annual survey of its kind, collecting data from 2,944 CIOs from 84 different countries, representing approximately $11 trillion in revenue, and $250 billion in IT spending. This report focuses on the major priorities and business/technology trends impacting financial services (FS) CIOs, as revealed by the 290 FS participants in the survey. The analysis uncovers core focus areas in the industry as CIOs set their agendas for the coming year, and offers a comparison picture of how the industry is shaping up – regionally, by financial institution (FI) size, and (where appropriate) by industry segment. The report uncovers the maturity of digital business, technology goals, challenges, and organizational and leadership trends in the FS industry.

The goals of the report are to:

  • Understand the maturity and evolution of digital business in Gartner’s FS CIO client base.
  • Discern how FI CIOs are planning for the future.
  • Explore some of the business and technical drivers and inhibitors FI CIOs are experiencing.

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Gartner 2016 CIO Agenda: A Financial Services Perspective, 19 February 2016 , David Furlonger


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