A Customer-Facing Video Solution

Engagement is More than Meetings.

Interpersonal connections with customers require a different kind of communications solution. Advanced end-to-end workflows and integrations are the key to powering seamless, high-impact video experiences for patients, customers, or high value clients.

Hospital

Healthcare Providers

Optimize clinical efficiency, reduce rehospitalizations and deliver better patient outcomes with real-time video visits.

Bank

Financial Services Organizations

Improve customer satisfaction, increase revenue, and reduce customer churn with high quality video chats.

Skyscrapers

Enterprises

Increase first call resolution, reduce average handling time, and resolve customer service issues efficiently with a face-to-face connection.

click to video chat

Click to Video Chat

Make it Easy to Escalate to Video

Bridge the gap between online convenience and interpersonal connections by making it simple for your customers or patients to connect with your organization over video, right from your website, mobile app, or in-branch kiosk.

Skills based call routing

Skills-Based Call Routing

Get the Right Customers to the Right Experts

Efficiently handle a wider variety of inbound calls by matching agent skills to customer or patient needs. VidyoEngage helps you operationalize a strategy to assign incoming calls to the most suitable customer care agent, instead of simply choosing the next available agent.

VidyoEngage Virtual Waiting Room

Streaming Video for Virtual Waiting Rooms

Use Waiting Time Wisely – Deliver a Message

While your customer waits in a queue for the next available agent, automatically stream a video tailored to the situation. Whether it’s your latest marketing video or an advertisement, streaming video helps them pass the time and connect with your brand.

VidyoEngage Post Call Survey

Post-Call Surveys

Enable Immediate Feedback and Measurement

Post-call surveys empower your customers to express their satisfaction or disappointment. Simple-to-click star ratings, multiple choice or free text fields allow your organization to gather valuable insights from customer-provided data.

Vidyo allows the right subject matter expert to be available to the member, regardless of a physical branch. They are able to help the member faster and get them the service they need as quickly as possible.

-Derek Williams, Chief Operating Officer of BluCurrent Credit Union

Cloud Delivered & Expertly Configured

VidyoEngage is rapidly delivered from the cloud, and configured for your organization by leveraging our deep expertise in both customer engagement and or telehealth solutions design, project management, and useragent readiness. Our experts ensure a successful launch of your organization’s video customer or patient engagement program.

VidyoEngage White Labeled for Financial Services

A Branded Multi-Channel Experience

Customers expect a familiar experience and brand from your website, mobile app, or in-branch kiosk. We’ll help you deliver a consistent experience across numerous channels with a professionally branded and highly configured workflow.

A Branded Multi-Channel Experience

Customers expect a familiar experience and brand from your website, mobile app, or in-branch kiosk. We’ll help you deliver a consistent experience across numerous channels with a professionally branded and highly configured workflow.

VidyoEngage White Labeled for Financial Services

INTEGRATES WITH

  • Verint Logo
  • NICE logo
  • LivePerson Logo
  • Genesys Logo
VidyoEngage For Genesys on Desktop PC

VidyoEngage for Genesys

With a deep integration into the Genesys contact center platform, “Vidyo leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.” –Merjin te Booji, CMO Genesys

VIEW SOLUTION BRIEFWATCH VIDEO

VidyoEngage for Genesys

With a deep integration into the Genesys contact center platform, “Vidyo leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.” –Merjin te Booji, CMO Genesys

VIEW SOLUTION BRIEFWATCH VIDEO

VidyoEngage For Genesys on Desktop PC

VidyoEngage for LivePerson

Add the human touch to your LiveEngage chats with high quality video. Enable a face-to-face interaction that creates a genuine interpersonal connection.

WATCH VIDEO

VidyoEngage For LivePerson on Laptop

VidyoEngage for LivePerson

Add the human touch to your LiveEngage chats with high quality video. Enable a face-to-face interaction that creates a genuine interpersonal connection.

WATCH VIDEO

VidyoEngage For LivePerson on Laptop

Get Started With VidyoEngage Today

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