Video Customer Engagement for Account Opening
With video banking, website visitors can engage in a live video conversation with a representative to discuss their requirements, make sure they understand terms and conditions, and immediately sign up to open an account. Existing customers or members can also apply for a new service from the convenience of their home or even from an in-branch kiosk if they are in a branch but want to benefit from a faster service.
Faster account opening
56% of financial institutions that use video banking report a faster customer service.
Higher customer satisfaction
97% of video customers either satisfied or extremely satisfied at Consumers Credit Union.
Increased customer acquisition
The website conversion rate increases as abandonment is reduced.
Account opening can be fully digitized.