Video Customer Engagement for Money Lending

The loan market is very competitive. Beyond low interest rates and favorable terms, the ability to simplify the application process, establish trust, and bring in the right expertise are key to maximizing the chances of closing a deal. With video banking, the loan adviser and the loan applicant can have much more personal and meaningful conversations during remote interactions. A 3rd party such as a subject matter expert or the loan applicant’s spouse or business partner can also be involved in the discussion to streamline and expedite the decision-making process.

Video Customer Engagement for Money Lending

The loan market is very competitive. Beyond low interest rates and favorable terms, the ability to simplify the application process, establish trust, and bring in the right expertise are key to maximizing the chances of closing a deal. With video banking, the loan adviser and the loan applicant can have much more personal and meaningful conversations during remote interactions. A 3rd party such as a subject matter expert or the loan applicant’s spouse or business partner can also be involved in the discussion to streamline and expedite the decision-making process.

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Greater customer convenience

97% of video customers either satisfied or extremely satisfied at Consumers Credit Union.

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Stronger customer relationships

Net Promoter Score 44% higher for video interactions than telephony at Barclays.

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Better loan closure rate

Building trust ultimately helps lenders stand apart from competition and win the deal.
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Shorter sales cycle

Meetings are easier to schedule, and improved mutual understanding helps speed up the loan applicant’s decision-making process.

Virtualize the lending process with high-quality video meetings and document sharing.

Make digital, transactional inquiries consultative with phone or chat escalation to video.

Allow face-to-face access to experts regardless of location.

Expedite customers’ decision-making with multi-person video calls.

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