Even in today’s digital world, the branch remains a key component of the customer engagement strategy for most financial institutions. Video banking enables them to offer faster and richer services to their branch visitors through video kiosks or in private video-enabled rooms. In-branch representatives can also initiate video calls with subject-matter experts from other locations in order to provide additional services or insights during customer meetings.
Reduce average wait time
Average wait time went from 1.5 hours to under 2 minutes in some branches at Consumers Credit Union.
Increase customer satisfaction
4.93 customer satisfaction at Diamond Credit Union.
Optimize branch staff resources and real estate
No need to overstaff the branches to try to manage all types of inquiries.
Increase first visit resolution
Customers get a comprehensive response, even if the expertise they need is not available at that location.