Engagement is More than Meetings.
Interpersonal connections with customers require a different kind of communications solution. Advanced end-to-end workflows and integrations are key to powering seamless, high-impact video experiences for long-term, high-value customer relationships.
Advising
Build trust that drives long-term business value via video chat and document sharing with your customers.
Remote Expertise
Better utilize scarce resources by making them available via video to remotely access situations and expedite resolution.
Contact Center
Escalate high-value cases and customers to video-enabled agents for more effective resolution.
Point of Sale
Reduce wait times and offer access to more services and resources through video-enabled kiosks.
Advising
Build trust that drives long-term business value via video chat and document sharing with your customers.
Remote Expertise
Better utilize scarce resources by making them available via video to remotely access situations and expedite resolution.
Contact Center
Escalate high-value cases and customers to video-enabled agents for more effective resolution.
Point of Sale
Reduce wait times and offer access to more services and resources through video-enabled kiosks.
Vidyo allows the right subject matter expert to be available to the member, regardless of a physical branch. They are able to help the member faster and get them the service they need as quickly as possible.
Cloud Delivered & Expertly Configured
VidyoEngage is rapidly delivered from the cloud and configured for your organization by leveraging Vidyo’s deep expertise in customer engagement solutions design, project management, and user adoption. Our expert partners ensure a successful launch of your organization’s video customer engagement program.
A Branded Multi-Channel Experience
Customers expect a familiar brand and user experience from your website, mobile app, or in-branch kiosk. With Enghouse LiveRetail, you can offer a consistent experience across numerous channels with a professionally branded and highly configured workflow.
A Branded Multi-Channel Experience
Customers expect a familiar brand and user experience from your website, mobile app, or in-branch kiosk. With VidyoEngage, you can offer a consistent experience across numerous channels with a professionally branded and highly configured workflow.
Easy Integration
With Enghouse LiveRetail, the integrations that your business demands are at your fingertips:
- Embed the video channel into your existing contact center or CRM platform.
- Add digital identity verification and digital signature workflows to your video meetings.
- Allow your video recordings to be stored and analyzed by your workforce optimization software.
- And much more — virtually any custom integration can be built to meet your unique requirements.
For Genesys
With a deep integration into the Genesys PureEngage customer experience platform, “Vidyo leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.” –Merjin te Booji, CMO Genesys
For Genesys
With a deep integration into the Genesys PureEngage customer experience platform, “Vidyo leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.” –Merjin te Booji, CMO Genesys