The Leading Live Video Chat Platform for Customer Engagement

Engagement is More than Meetings.

Interpersonal connections with customers require a different kind of communications solution. Advanced end-to-end workflows and integrations of live video support are key to powering seamless, high-impact video experiences for long-term, high-value customer relationships.

Advising

Build trust that drives long-term business value via video chat platform and document sharing with your customers.

Remote Expertise

Better utilize scarce resources by making them available via video to remotely access situations and expedite resolution.

Contact Center

Escalate high-value cases and provide video-based customer service for more effective resolution.

Point of Sale

Reduce wait times and offer access to more services and resources through video-enabled kiosks.

Advising

Build trust that drives long-term business value via video chat and document sharing with your customers.

Remote Expertise

Better utilize scarce resources by making them available via video to remotely access situations and expedite resolution.

Contact Center

Escalate high-value cases and customers to video-enabled agents for more effective resolution.

Point of Sale

Reduce wait times and offer access to more services and resources through video-enabled kiosks.

Live Video Support

Make it Easy to Escalate to Video Support

Bridge the gap between online convenience and interpersonal connections by making it simple for your customers to connect with your organization over live video support, right from your website, mobile app, or in-branch kiosk.

Skills-Based Call Routing

Get the Right Customers to the Right Experts

Efficiently handle a wider variety of inbound calls by matching agent skills to customer needs. VidyoEngage helps you operationalize a strategy to assign incoming calls to the most suitable customer care agent, instead of simply choosing the next available agent.

Streaming Video for Virtual Waiting Rooms

Use Waiting Time Wisely – Deliver a Message

While your customer waits in a queue for the next available agent, automatically stream a video tailored to the situation. Whether it’s your latest marketing video or an advertisement, streaming video helps them pass the time and connect with your brand.

Post-Call Surveys

Enable Immediate Feedback and Measurement

Post-call surveys empower your customers to express their satisfaction or disappointment. Simple-to-click star ratings, multiple choice or free text fields allow your organization to gather valuable insights from customer-provided data.

Vidyo allows the right subject matter expert to be available to the member, regardless of a physical branch. They are able to help the member faster and get them the service they need as quickly as possible.

-Derek Williams, Chief Operating Officer of BluCurrent Credit Union

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Cloud Delivered & Expertly Configured

VidyoEngage is rapidly delivered from the cloud and configured for your organization by leveraging Vidyo’s deep expertise in customer engagement solutions design, project management, and user adoption. Our expert partners ensure a successful launch of your organization’s video chat platform and customer engagement program.

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manager using VidyoEngage a video customer engagement solution

A Branded Multi-Channel Experience

Customers expect a familiar brand and user experience from your website, mobile app, or in-branch kiosk. With Enghouse LiveRetail, you can offer a consistent experience across numerous channels with a professionally branded and highly configured workflow.

A Branded Multi-Channel Experience

Customers expect a familiar brand and user experience from your website, mobile app, or in-branch kiosk. With VidyoEngage, you can offer a consistent experience across numerous channels with a professionally branded and highly configured workflow.

VidyoEngage White Labeled for Financial Services

Easy Integration

With Enghouse LiveRetail, the integrations that your business demands are at your fingertips:

Embed the video channel into your existing contact center or CRM platform.
Add digital identity verification and digital signature workflows to your video meetings.
Allow your video recordings to be stored and analyzed by your workforce optimization software.
And much more — virtually any custom integration can be built to meet your unique requirements.

For Genesys

With a deep integration into the Genesys PureEngage customer experience platform, “Vidyo leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.” –Merjin te Booji, CMO Genesys

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For Genesys

With a deep integration into the Genesys PureEngage customer experience platform, “Vidyo leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.” –Merjin te Booji, CMO Genesys

LEARN MORE

Get Started With Enghouse LiveRetail Today

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