Contact us
The Support Team at Enghouse Vidyo provides support and service around the world. Before you contact support, please visit our self-service Vidyo Help Center which is available 24/7 and offers an extensive library filled with 900+ detailed articles. If you can't find what you’re looking for in our knowledge base, reach out by phone or email at a below Support location near you to quickly get the service you need in your local language.
If you don't see your country listed below or you're not sure who to contact, please reach out to support@vidyocloud.com for assistance.
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Note When you call or email, please provide all the necessary information and logs as referenced in the checklist for submitting support tickets article. |
Contact support at a location near you
| Location | Countries | Contact information |
| Asia-Pacific (APAC) | Australia, Fiji, Polynesia, New Zealand, Philippines, Republic of Korea, and Singapore |
Email: support@vidyocloud.com Phone: 1300 932266 (Australia) Phone: 0800 932266 (New Zealand) NOTE: All countries listed for APAC may contact the above phone numbers. |
| Central Europe (CE) | Albania, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Germany, Greece, Hungary, Luxembourg, Netherlands, Poland, Serbia, Slovakia, Switzerland, and Ukraine |
Email: support@vidyocloud.com Phone: +49 811 88998 110 |
| Europe, Middle East, and Africa (EMEA) | Ireland, Israel, Lebanon, Malta, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Turkey, Italy, United Arab Emirates, and the United Kingdom |
Email: support@vidyocloud.com Phone: +44 (0)870 220 2205 or +44 (0)118 972 8400 |
| Latin America, North America, and parts of Asia | Andorra, Argentina, Bermuda, Brazil, Cameroon, Canada, Chile, China, Colombia, Ecuador, El Salvador, France, Ghana, Hong Kong (SAR), India, Indonesia, Japan, Mexico, Nigeria, Panama, Paraguay, Peru, Portugal, Senegal, South Africa, Spain, Taiwan (Republic of China), Thailand, the United States of America, and Vietnam |
Email: support@vidyocloud.com Phone: +1 844 488 2227 |
| Northern Europe | Denmark, Estonia, Finland, Latvia, Lithuania, Norway, and Sweden |
Email: support@vidyocloud.com Phone: +46(0)8 630 98 98 |
