Tenant Admin: Configure TytoCare integration

If you are an on-premises customer and want to use TytoCare integration, you must first ensure that the Super Admin has enabled TytoCare as described in Super Admin: Configure TytoCare integration. 

Next, you can configure TytoCare in each Tenant Admin portal.

Note Before enabling the TytoCare integration for your Tenant, you must: Contact your TytoCare representative in order to obtain your TytoCare URL, username, and password. Provide your VidyoPortal public IP address to TytoCare so they can whitelist your system.

To configure the TytoCare integration:

1. Log in to the Admin portal using your Admin account.
2. On the top menu, click Settings.
3. On the left panel, expand Feature Settings and click TytoCare Integration. The TytoCare Integration page displays.

4. Select the Enable TytoCare Integration checkbox.
5. Enter the Tyto URL. In most cases, the URL is https://app-cloud. tytocare.com; however, you should verify this with the TytoCare team for your organization.

Note If your organization’s firewall blocks outbound requests to the Internet from your VidyoPortal, you will need to whitelist requests to the Tyto URL. Please check with your IT team.

6. Enter your TytoCare Username and Password.
7. Click Connection test to confirm that your Tenant can access TytoCare using the information you provided. If the test is successful, the Test passed message displays.

8. Click Save.