Understanding Vidyo licensing and email notifications

This article describes the the different types of Vidyo licenses, how to verify the number of licenses, and how to set up SMTP Notifications and email notifications.

• Licensing terms
• Install licenses
• Line licenses
• Licensing user types overview
• Generating VidyoPortal call usage reports
• Verifying the number of install licenses and line licenses on the VidyoPortal
• Understanding install license notifications
• Understanding super admin SMTP notifications
• Setting up email notifications
• Understanding email notifications

Licensing Terms

Install Licenses

A oe-time license that is consumed by each unique device (e.g., laptop, PC, tablet, smartphone) that joins a conference or call from the VidyoPortal when joining a conference for the first time.

• Uses the following endpoints: VidyoConnect for Desktop, VidyoConnect for Mobile, VidyoDesktop, VidyoWeb, and VidyoMobile.

Line Licenses

Lines, also known as VidyoLines, is a perpetual software license through the VidyoRouter – either point-to-point or multipoint.

• Allows concurrent endpoint connections that can join a conference or call at any given time.
• When the endpoint disconnects from the call, the line becomes available for use.

Licensing User Types Overview

VidyoLines licensing model
User type	VidyoLines*
Super admin	N/A
Admin	Yes
Operator	Yes
Executive desktop	N/A
Normal user	Yes
Guest	Yes
VidyoRoom (used for VidyoRoom as well as for VidyoPanorama 600)	N/A
VidyoGateway	N/A
VidyoPanorama 1.0	N/A

Note *In the VidyoLines licensing model, all users with a "Yes" consume a line for all calls.

Generating VidyoPortal call usage reports

You can easily create VidyoPortal call usage reports (by day and by hour) to analyze your high-volume business call usage data.

• For on-premises customers, see the Generating VidyoPortal call usage reports (archived Zendesk link) article.
• For cloud customers, refer to the Viewing analytics in the VidyoCloud usage dashboard (archived Zendesk link) article.

Verifying the number of install licenses and line licenses on the VidyoPortal

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1. Log in to the super admin portal using your super admin account.
   For more information, see logging in to the super admin portal.
   The Components page displays by default.
2. Click the Settings tab and then select System License.
   The super admin system license page displays.
   The tenant admin page.
3. From this page, you can verify the number of seats, lines, installs, Executive/Vidyo SE Systems, and number of VidyoPanorama systems.

Understanding install license notifications

If you provided one or more licensee addresses when purchasing, they are embedded into your license.

The super admin, admin, and tenant admins receive a license warning when only 25 installs remain. If you don’t purchase additional installation licenses, you’ll receive additional warnings at 15, and another warning when five installations are left. Your current installs never expire. If you run out, you won’t be able to add any new users who need to install the software until you purchase more installation licenses.

Understanding super admin SMTP notifications

If you set up SMTP, the email set up their will receive notifications for the following features expiring.

• Certificate expiring
• Line license expiring
• Seat license expiring

You will get a notification for each of these at 45 days, 30 days, 15 days, 7 days.

Understanding email notifications

When you change the status of the VidyoPortals in the Hot Standby configuration, you receive email notifications of the changes. The following table lists some of these emails.

VidyoPortal email notification examples
Cause...	Email or emails sent...
Active VidyoPortal switches over to Standby VidyoPortal	Two emails: [VidyoPortal] is now the ACTIVE node. Standby Node is ONLINE.
Active VidyoPortal switches over to Maintenance mode and Standby VidyoPortal takes over	Two emails: [VidyoPortal] is now the ACTIVE node. Standby Node is OFFLINE.
VidyoPortal switches from Maintenance mode to Standby	Standby Node is ONLINE.
VidyoPortal switches from Maintenance mode to Active without Standby	Two emails: [VidyoPortal is now the ACTIVE node. Standby Node is OFFLINE.
Standby VidyoPortal reboots	Two emails: Standby Node OFFLINE. Standby Node ONLINE. (This email is sent when it comes back online.)
Standby VidyoPortal IP connectivity was lost and restored	Two emails: Standby Node OFFLINE. Standby Node ONLINE. (This email is sent when it comes back online.)