VidyoConnect for Desktop known issues

When an audio share is going on and a listener speaks, at first, the listener receives distorted sound and then, stops receiving audio all together.

Some echo can be heard when person sharing is using a speaker and has an open mic.

When two applications play audio using the default speaker, all the audio streams played from the default speaker will be shared.

Audio share stops working for a remote participant when the meeting moderator or host mutes the participant's mic.

If VidyoConnect for desktop app plays audio from a non-default speaker, a remote participant does not hear the audio share.

Sometimes in Video sharing mode, the share frame rate drops, causing the share to be less than optimal. The higher the screen resolution, the more likely this is to happen.

When a VidyoConnect desktop called disconnects, the webcam light remains on because the mic is still engaged by the application (even though the camera itself is no longer on).

Occasionally, a microphone or speaker that has been unplugged remains in the list of connected devices, and if a user selects the disconnected mic or speaker, the VidyoConnect app may freeze.

Sometimes the VidyoConnect app does not launch after install or update.

On occasion, any new product or new download version coming from a trusted source, like Enghouse Vidyo, may receive a "false positive" alert meaning that even though the file is free of viruses; it erroneously is flagged for various reasons as malware or suspicious.

When submitting version 20.3.0 of the VidyoConnect installer to the VirusTotal website, you may receive a "false positive" trojan alert from Sangfor Engine Zero. If you are concerned about this "false positive" detection, you can test the file using a trusted antivirus tool.

When a moderator locks his or her respective room, the locked room indicator is not displayed until the room details page is opened.

If you are connecting to Office 365 while using a personal Microsoft account; the calendar will fail to connect.

Workaround: To avoid this issue, please use your Microsoft account that is set up for your work/office or school instead.

When a user who is using a Logitech B910 HD camera selects the High-Quality Video performance profile, their self-view may appear zoomed in or may freeze.

Depending on your camera, the High-Quality Video performance profile may result in video delay and/or high CPU usage. For example, some 1080p Logitech cameras (such as the C615, C930e, and C910) may cause these issues when used on a Mac, whereas the Logitech Rally, Logitech MeetUp, and Sony SRG-120DU will not.

If a user joins a locked room, the post-call iFrame displays on top of the “This room is currently locked” pop-up.

When opening a guest link with configured iFrames, the pre-call iFrame is displayed with a delay and the “Joining the call” window is incorrectly visible before the iFrame is loaded.

If you join a call on OS X, open System Preferences, and click different options, when you subsequently click Share, only one System Preferences app should be present in the list of apps available for sharing; instead there are multiple.

On rare occasions, the Logitech CC3000E camera can zoom or tilt, but cannot pan to the opposite direction. The camera does not respond to FECC when it reaches absolute left or right panned positions.

If this occurs, disconnect and reconnect the camera.

If Outlook 2010 is not running when a user clicks + on the Meetings tab to schedule a meeting, the VidyoConnect application is unable to schedule the meeting.

To avoid this issue, ensure that Outlook 2010 is running before attempting to schedule a meeting.

If a logged-in OS X user gets a notification from VidyoConnect that an update for the application is available, and then that user opens a guest link from Safari, the guest link doesn’t open in the same VidyoConnect window; instead, a new VidyoConnect window opens and the application does not update after restart.

If this occurs, click the Restart button when the update notification opens.

If a VidyoConnect user has two monitors and shares the second monitor, the correct monitor is shared; however, VidyoConnect does not properly display a blue frame around the second monitor to indicate that it is being shared.

When the VidyoConnect for Desktop application is launched on a Windows laptop that is connected to an Aastra 6725ip phone, the phone lights up red to show that it is in use, the UI displays "Computer Audio in Use", and the phone icon switches to busy.

If this occurs, quit VidyoConnect to cause the phone to return back to its normal state.

If a room name consists of two or more words, the spaces between the words change to underscores when the VidyoConnect application is refreshed.

If a meeting invitation is generated from a contact's details page, the invitation cannot be sent.

If one participant in a VidyoConnect call momentarily disconnects while another participant changes their peripheral devices, the participant who disconnected may not receive audio, video, and chat messages from the participant who switched devices, nor will they receive indication that there was a connection issue.

Users are not able to connect their Exchange calendar when using 32-bit VidyoConnect installed using MSI on a 64-bit OS.

When a user with a controllable camera (camera owner) mutes or unplugs the camera while it is being remotely controlled, the user is dropped from the call with a frozen app screen.

Users don't see the invitation to the call after acknowledging the Login Banner.

The shortcut for the VidyoConnect application does not appear on the desktop or in the Start menu of restricted users who were installed via the admin installer by an admin user.

If an H.323/SIP endpoint is invited and then disconnected from the Control Meeting page, the DTMF dialer continues to display in the left panel and DTMF tones continue to be sent.

An admin who was invited to the meeting cannot invite other users.

MSI: Uninstall does not remove VidyoConnect files.

iFrames from another tenant are displayed if a user was previously logged in to the other tenant.

In certain cases (such as when using Windows 7 or when the OS language is set to a language other than English), if a PowerPoint presentation is shared in Edit mode and then the user starts the slide show, the presentation does not switch to Slideshow mode but rather remains in Edit mode.

When using the Text tool on the whiteboard, various issues may occur. For example, the text box cannot be resized after the user types a few lines of text and the layout of the text in the text box may change when the user exits from the text box.

When using the whiteboard feature, if a user creates a page and gives it a title, but then uses “undo” and “redo” a number of times, the page loses its title.

If a user clicks “Join” to join a call and then downloads the client, the user will be unable to log in as a guest if auto login is enabled and they have an expired access token.

When this occurs, the login page appears and the user can log in using their username and password.

An H.323/SIP endpoint caller is present in the left panel when leaving a call. The legacy caller should disappear from the left panel if there are no legacy endpoints in the call.

When sharing a PowerPoint presentation in Russian/Ukrainian version and then switching to slide show, the edit mode is still shared. Root cause is related to the operating system and Microsoft Office version.

Closing the VidyoConnect window doesn’t prevent a user from joining a call. Therefore, if a user clicks to join a room and then closes the VidyoConnect window, that user will actually join the call.

For users with muted audio who dial out to a legacy endpoint, the application is unable to send DTMF tones.

Windows users who are not allowed to execute unsigned files may be unable to uninstall the VidyoConnect application.

When using web proxy with basic authentication, the VidyoConnect application cannot connect to Google Calendar.

Some default Windows apps, such as Photos, Calendar, and Groove, do not appear in the application share list.

Joining calls is not possible if web proxy is enabled with authentication after logging in. This still occurs even after removing the web proxy.

If this occurs, log out and then log back in.

When a user has more than one display and shares a PowerPoint slideshow when Presenter View is enabled, both the slideshow and Presenter View are shared.

If a voice-only user who has no camera joins a call, the notification in the Participants list erroneously states "This user's camera is unavailable" rather than stating that the user has no camera.

When joining a call with multiple participants and switching to theater mode and then muting and unmuting all cameras from HTML CM mute, only one tile appears.

If this occurs, switch to continuous presence to view all tiles or disconnect and rejoin the call.

If a user has the room details page open at the same time the admin sets a PIN for the room, when the user clicks the Join button, they will not be asked to enter the PIN nor will they be able to join the room.

If this occurs, re-open the room details page. You will then be asked to enter the PIN.

If a monitor is shared from a Mac, the other participants in the conference see the shared monitor but they also see the highlighted borders and the Share icon.

There is a visible delay (5 seconds on a very fast network) between clicking on own room and seeing room link and send invitation link.

If a user’s camera is being used by an application other than VidyoConnect, and then the user joins a call with VidyoConnect, that user will not see a notification that their camera is in use by another application.

Version 4.1D cannot log into a VidyoPortal with TLS 1.2 only.

Echo can be heard for approximately one second after a headset is disconnected from a MacBook Pro or a MacBook.

When a user loses their network connection before accepting an incoming direct call, the ringing continues until the call times out.

No notification is displayed to the caller when they initiate a direct call if they are using a portal where Scheduled Rooms have been disabled.

The incorrect CDR call completion code displays when the call is ended by the caller.

Incorrect CDR entries display when an incoming call times out.

Incorrect CDR entries display when an outgoing direct call is cancelled.

If a call is initiated from the Missed Call notification, VidyoConnect places the call even if the person being called is offline.

If the network is slow and a user is the first participant to join a call, the user sees a “[username] has joined the conference” message instead of the “You’re the only person in the call” message.

If a user has more than one display and shares the main display, the video window does not move to the non-shared display.

When all UDP and TCP ports are blocked except for ports 80 and 443, logging in to the VidyoConnect application and joining calls with VidyoConnect takes between 15 and 30 seconds longer than when the UDP and TCP ports are not blocked.

Network changes and user/tenant information retrieved from the portal is not refreshed after login is completed.

When two or more users start sharing content simultaneously, none of the shared content is displayed.

If a Tenant admin changes the name of a room, VidyoConnect users do not see the new room name in the UI until they log out and log back in.

The list of applications available to share shows multiple thumbnails for Microsoft Office for Mac applications.