Version 20.2.0

What's new in this release?

  • Video mute options via DTMF
  • Users joining a call with video can now use DTMF control keys to mute and unmute their video and/or audio. Prior to this release, only audio-only users joining a call could use DTMF control keys to mute and unmute their audio.
  • Admins can enable and disable this feature using the "Enable video control keys" checkbox on the General > Prompts page of the VidyoGateway Admin portal. 
  • You can also use this page to change the welcome message that video users will see when joining a call, select how long in seconds you want the messages to display, and select how opaque the messages will appear on the screen.
  • To learn more, refer to the "Configuring Prompts and Call Control via DTMF Tones" section of version 20.2.0 of the VidyoGateway Administrator Guide.
  • Ability to enable and disable avatars
  • You now have the ability to enable or disable the avatar that displays when a participant has their video  source muted (that is, when that participant is in audio-only mode).
  • When enabled, if a participant’s video source is muted during a call, an avatar with the first three letters of their name appears on their tile.
  • When disabled, if a participant’s video source is muted during a call, their video tile does not display at all.
  • Easily configure this setting using the new Use Avatar checkbox on the General > Advanced page of the VidyoGateway Admin portal. 
  • To learn more, refer to the "Configuring Advanced Settings" section of version 20.2.0 of the VidyoGateway Administrator Guide.
  • Updates for experimental features
  • The Experimental Features section of the VidyoGateway Admin portal General > Advanced page allows you to send API requests to the VidyoGateway (after you’ve authenticated using an API key).
  • These API requests can now be sent via https. Prior to this release, only http was supported.
  • You can also use experimental features to enable RTMP streaming via API.
  • Starting with version 20.2.0, you can use RTMPS when establishing a stream via the VidyoGateway. To do so, simply enter rtmps in the stream destination. 
  • To learn more, refer to the Using VidyoGateway Experimental Features article on the Vidyo Help Center. 
  • Audio quality improvements
  • For even better-quality audio, the audio sample rate for and RTMP streaming is automatically negotiated at 48 kHz instead of 16 kHz. 
  • Important bug fixes
  • In this release, we've addressed some important issues to improve usability and reliability.
  • System updates
  • For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

Important notices

  • You must upgrade to VidyoGateway version 20.2.0 from VidyoGateway version 20.1.0 or later. Therefore, if you have a VidyoGateway version earlier than 20.1.0, you must first upgrade to 20.1.0 and then upgrade to version 20.2.0. Please refer to the Upgrade a VidyoGateway 20.1.0 Cluster to Version 20.2.0 section below. These steps must be done in order.
  • Additionally, you can refer to the Upgrade Steps Lookup Tool article for information on how to upgrade to VidyoGateway version 20.2.0 from the version you are currently running. This article lists the steps you need to take for your particular version, including which Security Updates you may or may not need to install.
  • There are functional changes between VidyoGateway version 3.5.x and 20.2.0. Please review the Notable Changes section below before upgrading.
  • If you have installed a previous VidyoGateway version 20.2.0 beta, you should first downgrade your VidyoGateway to 20.1.0 using the Recovery Utility on the System Console, and then upgrade directly to the GA 20.2.0 version. For more information, please refer to "Running the Recovery Utility" in the Performing Advanced Configuration section of the VidyoGateway Administrator Guide.

Compatibility

  • VidyoGateway version 20.2.0 is compatible with VidyoPortal version 18.4.0 and later.

Files

This file...

Should be applied on top of...

gw-TAG_GW_20.2.0.066-bundle-v3013.vidyo

VidyoGateway version 20.1.0 or later

Upgrade a VidyoGateway 20.1.0 cluster to version 20.2.0

o upgrade a VidyoGateway 20.1.0 cluster to version 20.2.0, please perform the following steps in order:

  • Place all Cluster Nodes into Maintenance mode.
  • Upgrade all the Cluster Nodes.
  • When the Cluster Node upgrades are completed and back online, upgrade the current Standby Controller.
  • When the Standby Controller upgrade is complete, upgrade the Active Controller. The previous Standby Controller will now become the 20.2.0 Active Controller.
  • When the former 20.1.0 Active Controller completes its upgrade, it will then become the 20.2.0 Standby Controller.

Resolved issues

The following table lists the issues we resolved in VidyoGateway version 20.2.0.

VidyoGateway Version 20.2.0 - resolved issues

Key

Summary

XGW-648

Enghouse Vidyo resolved an issue where sometimes SIP endpoints did not get the IVR. 

XGW-627

Enghouse Vidyo fixed an issue where certain outbound TLS calls were not negotiating video on the remote side due to an SRTP error.

XGW-611 and XGW-595

Enghouse Vidyo resolved an issue where DTMF tones did not send out of band in VidyoGateway conferences. 

XGW-586

VidyoGateway now properly displays the remote participant's display name as well as the Caller Name, Device Model, and Endpoint Public IP Address in the CDR.

XGW-583

Enghouse Vidyo fixed an issue where SIP/H.323 endpoints that were in a call with a Vidyo client would see non-English display names as garbled text. 

XGW-561 and XGW-554

Enghouse Vidyo fixed an issue that caused SIP outbound calls to fail because the VidyoGateway SIP invite did not send the full SIP URI user@Domain/IP header.

XGW-531

Enghouse Vidyo fixed an issue where poor quality audio was received when the audio was sent via a content share device connected to a VidyoRoom system.

Known issues

There are no new known issues for this release; however, to view the previous known issues, please see the known issues for VidyoGateway section.