Version 20.1.3 LA

Fixed issue with Google Chrome 85
Users can now successfully join calls when using Google Chrome version 85. Previously, some Google Chrome version 85 users experienced issues joining calls or staying connected to calls, or they received timeout errors.
Join calls via a browser on Android devices
Users of Android devices can now choose to join calls via their browser instead of being directly taken to the Google Play store.
Important bug fixes
In this release, we've addressed some important issues to improve usability and reliability.
System updates
For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

VidyoPortal VE version 19.2.0 and later requires 12GB memory allocation at a minimum for production use. Prior versions only required 8GB of memory.
ACTION TO TAKE: Make sure to review your configuration and adjust the memory allocation if necessary.
VidyoPortal version 20.1.3 and later requires you to set the SOAPAction header for all SOAP requests; otherwise, requests may fail.
ACTIONS TO TAKE: Inspect any API integrations that may use the Vidyo Web Services APIs and validate that this header is appropriately set. We also highly recommend that you test any API integrations in a lab environment prior to upgrading to your production environment.
VidyoGateway versions 3.5.x and VidyoReplay versions 3.1.x do not work with VidyoPortal and VidyoRouter version 21.6.x. You must upgrade your VidyoGateway and/or VidyoReplay to version 20.2.0 or later in order to be compatible with VidyoPortal and VidyoRouter version 21.2.x and later. For help with how to upgrade, refer to the Upgrade Steps Lookup Tool article. To obtain the software package you need to download, refer to the VidyoGateway Packages or VidyoReplay Packages article.

You can only upgrade to VidyoPortal and VidyoRouter version 20.1.3 from version 19.2.0 or later. You cannot upgrade directly from any previous versions as these versions are not supported.
DO NOT reboot your system during the upgrade as this could result in permanent loss of data.
For information on how to upgrade to VidyoPortal and VidyoRouter version 20.1.3 from the version you are currently running, refer to the Upgrade Steps Lookup Tool article. This article lists the steps you need to take for your particular version, including which Security Updates you may need to install.
ACTION TO TAKE: As with any major update, we highly recommend that you back up your database before upgrading.
If you are using VidyoPortal and VidyoRouter Virtual Edition (VE), we recommend that you take a full system snapshot prior to upgrading.

Files
This file...	Is for...
vidyoportal-TAG_VC20_1_3_0189-bundle-v2752.vidyo	VidyoPortal version 19.2.0 or later
vidyorouter-TAG_VC20_1_3_0189-bundle-v2753.vidyo	VidyoRouter version 19.2.0 or later

The following table lists the issues we have resolved in VidyoPortal and VidyoRouter version 20.1.3.

VidyoPortal and VidyoRouter version 20.1.3 - resolved issues
Key	Summary
VPTL-10685	Enghouse Vidyo corrected an issue so users can successfully join calls when using Google Chrome version 85. Previously, some users experienced issues on Google Chrome version 85 when connecting to calls and may have received 404 timeout errors.
VPTL-10656	Android users are now given the option to join call via a browser instead of being directly taking to the Google Play store.

There are no new known issues for this release; however, to view the previous known issues, please see the known issues for VidyoPortal and VidyoRouter section.