Jim Whatton is VP of Solutions Consultants is focused on improving customer experience in contact center using the Genesys Contact Center platform. Jim has over 15 years of sales engineering experience in the contact center space. Prior to joining Genesys in 2007, Jim was at Intervoice, Inc (now Convergys). Whatton served as a Senior Solutions Engineer for 7 years in the Enterprise Sales Group at Intervoice. Whatton earned a B.S. in Finance Management and a minor in Economics. from the Western Kentucky University. Whatton resides in Franklin, TN with his wife and two children.