PRIVACY POLICY

Effective Date: February 3, 2017

As a provider of video conferencing and collaboration solutions, we understand the importance of privacy to the organizations that purchase or license our products and services (“Customers”) , and to the individuals who use our products and services, including registered users and guests invited to participate in calls by such registered users (collectively, “Users”).

For that reason, we have created this Privacy Policy to explain how Vidyo, Inc., its subsidiaries, and its controlled affiliates (“Vidyo”, “we”, or “us”) collect, use, store, safeguard and share information from:

  • Visitors to our websites, including Vidyo.com,Vidyo.io and VidyoXchange.com (“Our Websites”)
  • Users of cloud services offered by Vidyo, including VidyoCloud, Vidyo.io, free trials of our products and services and other cloud offerings
  • Users of Vidyo’s conferencing and collaboration hardware and software solutions
  • Customers and Users using or benefitting from our training and support functions, including our customer success programs (“Customer Support”)
  • Our sales and marketing programs, processes and activities (collectively “Sales Activities”).

WHAT INFORMATION DO WE COLLECT?

Vidyo collects many kinds of information in order to offer and improve our quality products and services. We may collect information about you when you visit Our Websites, subscribe for, purchase or use our products and services on the various available platforms, or in other situations such as Customer Support or Sales Activities. The information collected may range from simple business contact information you provide to us on a web form when establishing an account or requesting a demo or a free trial, to analytical and other information we collect through technological means such as cookies and web logging. We may also receive information from third parties, such as our distributors, resellers, dealers, third party sales agents, or other channel partners or providers of video conferencing services using our products (“Channel Partners”).

HOW DO WE USE THE INFORMATION WE COLLECT?

We use the information we collect to provide you with our products and services and in connection with our on-going customer relationship, such as informing Customers of software updates and providing Customer Support. We also use the collected information to evaluate and improve our products and services. Some information collected assists us in operating and evaluating Our Websites as well as customizing and improving our marketing activities (please see section 9 below to learn more about Vidyo’s marketing activities). Finally, we may use collected information to comply with legal or governmental requirements or demands.

WHERE IS INFORMATION WE COLLECT STORED?

Electronic information collected by Vidyo is kept on servers that are owned and operated either by Vidyo or by Vidyo contracted suppliers. These servers are predominantly located in the United States, Europe and Asia. We ensure that we comply with the applicable legal requirements when transferring your personal information outside the European Economic Area (“EEA”).

DO WE USE COOKIES OR OTHER MEANS TO TRACK USERS?

Yes. When you visit Our Websites or use our cloud services we may send to your computer one or more cookies – small text files containing a string of alphanumeric characters – that uniquely identify your browser. These cookies:

  • let us help you log in faster;
  • enhance your navigation through the Our Websites and/or your user experience;
  • convey information to us about how you use the Our Websites (e.g., the pages you view, the links you click and other actions you take);
  • allow us or our suppliers to track your usage over time; and serve you appropriate advertising for our products and services.

Cookies are used to reduce the need for you to re-enter information or choices and to personalize your experience while visiting the Our Websites and using our products or services.

We also use web beacons to help deliver cookies and compile analytics, including web beacons from third-party suppliers.

WITH WHOM DO WE SHARE INFORMATION?

Vidyo may share your information as follows:

  • With our subsidiaries and controlled affiliates located in the U.S. or elsewhere, as we believe necessary for business purposes;
  • With our Suppliers and Channel Partners, under appropriate non-disclosure and data security obligations for purposes of providing products or services to us or distributing our products and services
  • With government authorities or other third parties when Vidyo believes such action is necessary or desirable to respond to legal process or government demands; to protect our Customers or Users; to protect lives or property rights; or to maintain the security of our products or services; and
  • Customer and User information in Vidyo’s files may be transferred in a corporate reorganization transaction such as a sale or divestiture of the company or its assets. We may also transfer or assign such information in the course of a bankruptcy, dissolution or similar transactions or proceedings.

HOW DO WE PROTECT YOUR INFORMATION?

Vidyo is committed to protecting the limited personal information you may share with us and takes steps to minimize the amount and types of data we collect as part of our services. We also use commercially reasonable and industry accepted physical, administrative, and technical safeguards to help protect personal information from unauthorized access or disclosure.  However, the Internet is not a 100% secure environment and despite our safeguards we cannot warrant the full security of your information.  While using Internet-connected services, you are responsible for maintaining the secrecy of your unique accounts and credentials and for controlling access to communications services such as email, and we recommend extra diligence in the protection of your own information.

WHAT ARE THE AVAILABLE CHOICES ABOUT YOUR INFORMATION?

You may have various choices with respect to our use of your information. Click here to learn more about your choices with respect to our use of your information.

  • With respect to Vidyo’s email marketing program, we maintain a Vidyo Email Preference Center which allows you to select the types of emails you wish to receive and to suspend receipt on a temporary or permanent basis. Any email communication will also contain an opt-out option. Please see section 9 below to learn more about Vidyo’s marketing activities.
  • With respect to Vidyo’s Customer Success program, the email communication you receive from us or from our third party provider will contain an opt-out choice.
  • You may also have choices with respect to the use of information in the analytics activities we conduct directly or through our third party suppliers, depending on the platform you use and the technology involved. To learn more about those choices, click here.
  • To learn about choices you may have with respect to the use of cookies, click here.
  • We aim to keep your information accurate, current, and complete. If you believe or suspect the information you have previously submitted to us is now inaccurate, please contact us as specified in the “How Do You Contact Us?” section here to update, correct or delete the information.

HOW LONG DO WE KEEP YOUR INFORMATION?

Vidyo will retain your information, whether or not your account is active, for as long as it believes is necessary or desirable to fulfill Vidyo business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.

WHAT RIGHTS DO YOU HAVE IN RESPECT OF OUR MARKETING ACTIVITIES?

From time to time, we would like to send you information by email about products or services provided by us which may be of interest to you (including, for example, newsletters and promotional communications). We offer you the opportunity to opt-out of receiving such information at the time you purchase our products and/ or services and after, as explained here.

CAN CHILDREN USE THE WEBSITE?

Our Websites and their content are not directed at persons under the age of 16. We do not knowingly collect or solicit information from anyone under the age of 16 or knowingly allow them to register for our products or services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide information on Our Websites or otherwise without their permission.

If we are informed that we have collected personal information from a person under age 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a person under the age of 16, please contact us using the details provided below.

WHAT ABOUT LINKS TO OTHER WEB SITES AND SERVICES?

Our Websites as well as email messages you receive from us may link to websites, applications or other digital properties that have privacy provisions different than the provisions of this Privacy Policy. We recommend that you review such other privacy provisions carefully to assure your privacy is protected. Vidyo is not responsible for the practices employed by such linked third-party websites, applications or other digital properties, nor the information or content contained therein.

WHAT ARE CALIFORNIA PRIVACY RIGHTS?

Under California’s “Shine the Light” law, California residents who provide “personal information” (as defined in the law) in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the personal information we shared, if any, with other businesses for their direct marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g. requests made in the current calendar year will receive information about the prior calendar year). To obtain this information please contact us as specified in the “How Do You Contact Us?” section below.

ARE CHANGES EVER MADE TO THIS PRIVACY POLICY?

As Vidyo’s business, practices, products and services, and/or applicable law and regulation, change from time to time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy at any time, for any reason. The date of the last revision to the Privacy Policy will be indicated by the “Effective Date” on the top of the first page of this Privacy Policy. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

HOW DO YOU CONTACT US?

If you have any questions about Vidyo’s privacy practices contact us, including your full name and address, by email to privacy@vidyo.com by mail at:

Vidyo, Inc.,
Attn: Privacy Officer
433 Hackensack Avenue,
7th Floor,
Hackensack, NJ 07601

ADDITIONAL INFORMATION FOR EEA BASED CUSTOMERS, WEBSITE VISITORS AND USERS OF ITS PRODUCTS AND SERVICES

IN ORDER TO MEET PRIVACY REGULATIONS IN THE EEA, VIDYO PROVIDES ADDITIONAL INFORMATION TO ITS EEA BASED CUSTOMERS, VISITORS OF ITS WEBSITES AND USERS OF ITS PRODUCTS AND SERVICES.

VIDYO IS THE DATA CONTROLLER IN RESPECT OF YOUR PERSONAL DATA. WE CAN BE CONTACTED AS SPECIFIED HERE.