LiveRetail: Vidyo’s Live Video Chat for Call CentersThe next generation video call center for customer engagement
Today’s customers demand immediate attention and expect issues to be resolved quickly the first time they engage. So beyond connecting online shoppers with the right people at the right time, Vidyo’s LiveRetail also provides video call center functionality to act as a hub for inbound traffic through social channels, direct online stores, or website interactions – or even by phone. And just as importantly, it ensures that all vital consumer data lands in the right place within your CRM of choice.
Benefits LiveRetail Brings to Video Call Center
Save Cost and Time
Allows call transfer and routing functionalities within your organization to have the right agent in front of your customer.
Keep the Personal Touch
Virtually replicate in-person interactions with live video communications and build meaningful connections with your customer.
Increase Customer Satisfaction
Add Video Call Center to your customer portal or kiosks for greater engagement and a better customer experience.
Tailored to Your Business
A robust platform that can be deployed off the shelf or completely customized to fit any size organization.
LiveRetail’s Video Call Center Feature
Video Call Transfer
Route a video call in real-time to anyone in your organization.
Video on Hold
Entertain and engage customers while they wait for a video conference to begin.
Set up public rooms, create groups and sub-groups, and configure policies to regulate meetings.
Determine quickly and easily the customer’s geographic location.
A single platform for app and desktop sharing, file transfer, online chat, and more.
Monitor customer/agent interaction to ensure quality of service.
Can be provided as an on-premises or cloud-based service.
Seamless Customer Experience
One-click connect and scheduling for a more coordinated experience.
Robust multi-party conferencing
Allocate staff where and when needed.