LiveRetail: Vidyo’s Live Video Chat for Call Centers
The next generation video call center for customer engagementBenefits LiveRetail Brings to Video Call Center
Save Cost and Time
Keep the Personal Touch
Increase Customer Satisfaction
Tailored to Your Business
LiveRetail’s Video Call Center Feature
Video Call Transfer
Route a video call in real-time to anyone in your organization.
Video on Hold
Entertain and engage customers while they wait for a video conference to begin.
Multi-tenant
Set up public rooms, create groups and sub-groups, and configure policies to regulate meetings.
Geo-location
Determine quickly and easily the customer’s geographic location.
Greater Collaboration
A single platform for app and desktop sharing, file transfer, online chat, and more.
Quality Control
Monitor customer/agent interaction to ensure quality of service.
Easy Deployment
Seamless Customer Experience
One-click connect and scheduling for a more coordinated experience.