Welcome to LiveRetailThe Virtual Live Commerce Solution That Takes Your Shopping Experience to the Next Level
Rapidly connect online traffic with the right people through chat, audio call or video conference. Whether you’re looking to facilitate sales, resolve customer service tickets or offer technical support, LiveRetail provides a “tip-to-tail” suite of software to get it done efficiently and ensure that data is captured for future analysis.
What is Live Commerce?
Live commerce has revolutionized online shopping.
Live commerce is the act of selling products online through live video while shoppers interact with the brand in real-time.
To make live commerce successful, companies need solutions such as live video shopping tools, live chat, and shopping cart integration for the ultimate customizable user experience.
Benefits of 1:1 Live Commerce Experience
Increase conversion rates
Reduce wait times
Capture and analyze video call data
4K Video Quality
Make an impact with 4K video quality for your live demonstrations. Product demonstrations, troubleshooting, and close ups help enhance selling capabilities.
Branding and white-labeling
Make it easy for customers to connect with an expert using live chat, receive live product demos, and provide important information during the buyer’s journey.
Provide accessibility for everyone who accesses your retail store with a live transcript. You can also use to review at a later date for sales training and development practices.
API Development Service
LiveRetail Uses Cases
Home & Field Services
Connect a Virtual Support Technician with your customers and diagnose their issues instantly
Offer customers an instore buying experience and personalized assistance from sales associates working remotely
Virtual Styling Consultation
Engage your online customers with video while providing online style advice and inspiration
Offer seamless video tours and test drives to customers who are unable to come into the dealership
Video Banking & Insurance
Provide video chat, live chat, co-browsing, and screen sharing capabilities that enable companies to engage with customers and prospects and help them get the online experience they desire
Enhance Your Customer Engagement Solution with Live Commerce Shopping
With an in-person shopping experience, getting one on one attention isn’t always possible, especially during busy hours. LiveRetail guarantees that the employee can give their undivided attention to a customer and find the product that best fits their needs. It is also more time-effective, as the employee can screen-share and navigate their company website, suggesting alternative products in just a few seconds.