LiveRetail: Vidyo’s Live Video Shopping for Consumer Goods
Real-time / video customer contact for eCommerceConsumers have seemingly endless options for online shopping, making it essential for retailers to stand out from the crowd. Make sure those shoppers’ expectations are met at each stage of their buying journey while you increase conversion rates. Vidyo’s LiveRetail live video shopping solution provides live chat, audio calls, and video conferencing so you can deliver that in-person experience to your online customers.
Benefits Live Video Shopping Brings to eCommerce
As a customer-centric organization, you want to exceed your customer’s expectations at every step of their journey. Vidyo’s LiveRetail helps you do just that, providing you the tools to always be available – to answer questions, provide guidance, and be at hand for post-sale support to resolve issues and reduce returns.
Five-Star Customer Experience
Provide your online shoppers a virtual concierge in-store experience with online personalized assistance they won’t forget.
Increase Customer Engagement – and Conversions
Build customer trust and confidence with real-time human interaction through live video shopping to increase conversions and reduce website abandonment.
Gain Business Insights
Capture customer data like never before to understand your customers better, make more knowledgeable business decisions, and cut operational costs.
LiveRetail’s 1:1 eCommerce Video Support Features
LiveRetail is a cloud-based, off-the-shelf solution ready to deploy with limited to no IT support required. Provide an interface customized to your brand, delivering a trusted, seamless environment for your customers.
Video Chat
Embed click-to-video chat anywhere on your website for support at any stage of the buying journey.
Text Chat
Augment your ecommerce video interactions with secure, private 1:1 chats and translate languages in real-time.
Voice Calls
Round out your real-time communications using the power of voice for an even richer customer experience.
Co-browse and Screensharing
Escalate text chat to co-browse, screen share, and access voice and video with a single click.
Comprehensive Video Platform
Robust, resilient, and optimized with superior visual and audio quality to collaborate with ecommerce video from anywhere and any device.
Seamless Integration
Incorporate LiveRetail into your website, chatbots, social media platforms, mobile apps, and even branch kiosks. LiveRetail data can also sync automatically with any third-party CRM.