Alert: VidyoConnect for Desktop (macOS)

Note This alert pertains to a notification users are seeing on Apple Silicon Macs running macOS 26.4 or later. This does not affect the functionality of the application.

Which products are affected?

VidyoConnect for Desktop running on an Apple Silicon Mac. Read more here.

Users impacted by the issue

Users running macOS 26.4 or later will see this notification the first time they run VidyoConnect. This can be safely dismissed at this time. It does not affect the functionality or the usage of the app in any way.

Further information on the Apple notification and Apple Silicon

Apple introduced a new generation of Mac devices with their in-house Apple Silicon chipset labeled the M chip (M1, M2, and so on) in 2020.

macOS currently supports the Apple M chipset and the previous Intel-based chipset. This will change in 2026 with the new macOS 27 that will only support Apple Silicon (based on current information published by Apple). macOS 27 will also be the last version of macOS that will support Rosetta, Apple’s translation software, to run Intel-based applications on Apple Silicon Macs (based on current information published by Apple).

You can read more about this on the Apple website here.

The notification was introduced in macOS 26.4 (March 2026) to steer developers away from producing Intel-based installers and applications.

What actions can I take?

There is no corrective action needed.

Vidyo's next steps

Vidyo is actively developing native Apple Silicon support for VidyoConnect Desktop. We will target the next major VidyoConnect for Desktop release to include native Apple Silicon compatibility.

Need help?

If you still need help you can contact your Vidyo Reseller or the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.

Disclaimer

The information in this document regarding Apple products, technologies, operating systems, support policies, timelines, and future plans is based on publicly available information published by Apple, and other third-party sources, as of the date of publication. Such information is provided solely for informational purposes and remains the property of its respective owners.

While Vidyo believes the information presented herein to be accurate at the time of publication, Vidyo does not warrant or guarantee the accuracy, completeness, or continued availability of any third-party information. Apple may modify, revise, delay, accelerate, or discontinue its products, technologies, policies, timelines, or support commitments at any time without notice.

Customers are encouraged to consult Apple's official documentation and communications for the most current information. Vidyo shall not be liable for any impacts, decisions, or actions arising from changes made by Apple or from reliance on third-party information contained in this document.