Change audio/video settings

For Mobile, see Change settings on Mobile.

Note For WebRTC, only Camera, Microphone, and Speaker appear on the Audio/Video tab, and you can only select the device to use from the list. You must set your Conference Profile, Outbound Processing Setting, and Outbound Video Bitrate Setting prior to your calls because you cannot change these settings during an active call. Conference Profile, Outgoing Processing Setting, and Ringing Device require at least version 21.5.0. Customize background requires at least version 21.6.0. To view call quality statistics, press CTRL+SHIFT+T and CTRL+SHIFT+I.

 

Click  Settings at the top-right corner of the VidyoConnect screen. Click the Audio/Video tab and then follow the instructions for the device, profile, or outbound setting.

Camera

To view the settings, click the > in front of Camera.

To...	Do this...
Use a different camera	Select it in the list.
Make the selected camera your preferred device	Select the Select as preferred device checkbox.
Start calls/conferences with your camera turned off	Select the Turn off my camera by default checkbox.
Enable call participants to remotely control supported Pan-Tilt-Zoom (PTZ) cameras connected to far-end VidyoConnect desktop or VidyoRoom endpoints	Select the Allow remote control checkbox.
Use a blurred background	Click  Blur background.
Use a virtual background	Click the background.
Use a custom background	Click Select local image, and select a PNG or JPG image. The maximum size is 2MB.
Clear the customized background	Click Clear effect .
Delete a custom background image	Click  on the custom image.

Microphone

To view the settings, click the > in front of Microphone.

To...	Do this...
Use a different microphone	Select it in the list.
View the real-time microphone audio levels	Speak into the microphone and view the input level.
Make the selected microphone your preferred device	Select the Select as preferred device checkbox.
Start calls/conferences with your microphone muted	Select the Mute my microphone by default checkbox.

Speaker

To view the settings, click the > in front of Speaker.

To...	Do this...	More info
Use a different speaker	Select it in the list.
Test the sound	Click the blue arrow next to Test Sound.	You should hear the ringtone playing and the see the bar moving. If you can see the bar moving but there is no audio, check that the volume is not turned down and that you have selected the correct speaker.
Make the selected speaker your preferred device	Select the Select as preferred device checkbox.
Hear a notification sound every time a person joins or leaves a call	Select the Enable notification sounds checkbox.
Start calls/conferences with your speaker muted	Select the Mute my speaker by default checkbox.

Conference Profile

Desktop only.

Conference Profile is used for specifying the settings that are associated with a user's calls or conferences. You can select these settings based on how you use the VidyoConnect for desktop app. You can also change these settings at any time, including during an ongoing call. 

To view the settings, click the > in front of Conference Profile.

For...	Do this...	More info
A video and audio experience with the ability to view and share content	Select Full-Features Experience.	This is the default setting.
An audio-only experience with the ability to view and share content	Select Voice+Content.	Your video and cameras will be muted/disabled.
If you are a VidyoRoom system conference user, for wireless content sharing and viewing	Select Room Content Share.	Benefits include reduced audio issues such as echo and no need for extra cables. The application displays a message that Video and audio are disabled because of your selected Video Preference.

Outbound Processing Setting

Desktop only.

To view the settings, click the > in front of Outbound Processing Setting.

To...	Do this...
Conserve processing power	Select Resource Optimized.
Have the best experience possible on your processing power	Select Maximum Performance.

Outbound Video Bitrate Setting

Desktop only.

To view the settings, click the > in front of Outbound Video Bitrate Setting.

To...	Do this...
Use the minimum possible bandwidth	Select Restricted.
Balance video quality and bandwidth use	Select Recommended.
Send maximum possible quality video	Select Unrestrained.

Ringing Device

Desktop only.

The ringing device is a speaker that plays an incoming call ringtone. You have the option to use the system default or a specific speaker as your ringing device.  You can also test the sound and disable the incoming call ringtone.

To view the settings, click the > in front of Ringing Device.

To...	Do this...	More info
Use a different ringing device	Select it in the list.
Test the sound	Click the blue arrow next to Test Sound.	You should hear the ringtone playing and the see the bar moving. If you can see the bar moving but there is no audio, check that the volume is not turned down and that you have selected the correct ringing device.
Disable the ringing device	Select the Disable ringing device checkbox.