Version 2020 and Earlier

2020 Releases

VidyoPortal and VidyoRouter Native WebRTC Version 20.2.1: Limited Availability (LA) Release

Product Bulletin No. 1302

What's new in this release?

  • Join WebRTC meetings faster
  • Admins can configure a new URL parameter that allows participants to quickly and easily join calls automatically by clicking the meeting link and bypassing the "Join via App" and "Join via Browser" page.
  • If the participant's browser doesn't meet the requirements for a WebRTC meeting, the standard "Join via App" page will still display.
  • VidyoConnect™ Room support
  • We've added server-side support for the new VidyoConnect Room user interface for both healthcare and general collaboration customers.
    • VidyoConnect Room provides streamlined workflows and a branded modern appearance that models the same look and feel as our other video collaboration products.
  • For more information about VidyoConnect Room, refer to the "About Version 20.3.0" and "About Version 20.2.0" sections of the VidyoConnect Room and VidyoRoom: Releases article.
  • New custom parameters
  • Custom application developers can now centrally store parameters per tenant to build deeper integrations using Vidyo APIs.
  • These authenticated and non-authenticated parameters can be queried via REST APIs for both guest and registered users.
  • From the Tenant Admin, select Feature Settings > Custom Parameters to add, edit, and view custom parameters.
  • To learn more about the custom parameter APIs, methods, and error codes, refer to the "Custom Parameter" chapter in version 20.2.0 of the Web Services API User Guide.
  • Platform APIs
  • The Platform API suite is an SSH-based set of APIs that allows remote, scriptable configuration and centralized updates.
  • You can now access the VidyoPlatform API User option via the System Console.
  • For details about all the Platform APIs and the Using the VidyoPlatform API User Option on the System Console, refer to the Platform APIs article.
  • Increase security by expiring Epic CAL links
  • To increase security, Admins using the Epic CAL integration can now automatically expire CAL links based on the AppointmentTime in the "Default CAL link validity period (minutes)" field.
  • Admins can additionally use the LinkValidityPeriod parameter in the CRYPTSTRING to customize the length of time in minutes the Epic link is valid.
  • For more information on how to use this feature, refer to the "Configuring Advanced Workflow" section in the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article.
  • Retry button added to quickly reload Join page
  • Due to an existing bug in Chromium™, the pop-up to open a room link with VidyoConnect may not always appear. For such cases, Vidyo has added a Retry button to allow users to quickly refresh the page and to invoke the VidyoConnect app again.
  • To learn more about the Chromium bug, click here.
  • As Microsoft® Edge and Google Chrome™ are both based on Chromium, they are both affected by this bug. Therefore, if you use these browsers, you will have an option to select the Retry button from the splash page.
  • Resolved issues
  • In this release, we've addressed a number of translation issues and other bugs to improve usability and performance.

Where Can I Get More Information?

What actions can I take now?

 

VidyoPortal and VidyoRouter Version 20.1.0: General Availability Release

Product Bulletin No. 1285

What's new in this release?

  • System updates
  • For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
  • The default MTU size has been changed to 1460 to address network overhead in some virtualized environments.
  • Logging has been improved for multiple components.
  • Update for Epic Context-Aware Linking (CAL) users
  • When a user who does not yet have the VidyoConnect desktop application installed clicks an Epic CAL link to a meeting, that user will no longer automatically join the meeting after the VidyoConnect installation is completed.
  • Instead, after installation, the VidyoConnect desktop application will display this message: "Please go back to the browser to restart the page with room link."
  • Note: You must upgrade to version 20.1.2 or later of the VidyoConnect desktop application in order for this update to take effect.
  • Resolved issues
  • In this release, we've addressed a number of issues to improve performance, security, and internationalization.

What actions can I take now?

 

2019 Releases

 

VidyoPortal and VidyoRouter Version 19.3.0: General Availability Release

Product Bulletin No. 1264

What's new in this release?

  • Vidyo’s Epic Context-Aware Linking (CAL) integration now available in Epic's App Orchard Marketplace
  • Starting with the Epic February 2019 release, Epic requires the inclusion of an Epic-Client-ID for all third-party integrations that use their APIs.
  • In order to support Epic's new requirements, Enghouse Vidyo has obtained its own unique Epic-Client-ID and enrolled the Vidyo Context-Aware-Linking (CAL) integration app in Epic's App Orchard marketplace.
  • Starting with this release, the Epic CAL integration will support sending the Epic-Client-ID whenever the SetExternalConnectionStatus API is called.
  • To ensure that your cloud or on-premises CAL deployment will continue to work successfully with the Epic February 2019 release, you must:
  • Contact your Epic representative to obtain access to Epic’s App Orchard marketplace.
  • Contact Vidyo Sales or your Vidyo account representative once you have requested Vidyo's CAL app via the App Orchard site.
  • New connection test for configuring the Epic Interconnect server
  • More quickly identify and resolve Epic CAL configuration issues.
  • Generate helpful HTTP status notifications such as 408 - Request Timeout, 404 - Not Found, and 401 - Bad Credentials.
  • Use this information to debug Epic CAL configuration issues.
  • Sample URL generator for test calls
  • Easily conduct test calls.
  • Generate sample Epic CAL URL links and use the links to:
  • Join test calls.
  • Compare the sample URL extData with the extData generated from Epic.
  • Multi-server Epic Interconnect support with a single tenant
  • Configure multiple Epic Interconnect servers on a single Vidyo tenant by using an "orgID" to differentiate each server.
  • Simplify your Epic CAL configuration, especially if you’re a healthcare entity with multiple Epic installations due to mergers, etc.
  • Reduce the costs associated with maintaining multiple environments.
  • Ability to select the Epic mode for your needs
  • Set your Epic CAL integration to Production, Test, or Legacy mode:
  • Select Production when configuring and deploying in a production environment.
  • Select Test when configuring a lab environment.
  • Select Legacy when debugging and using systems running versions earlier than Epic February 2019.
  • API usage reports
  • Download CSV files with data about usage of the SetExternalConnectionStatus API with your Epic Interconnect server.
  • Select the start and end date for each report.
  • Additional REST API for Epic CAL
  • Programmatically invoke the CAL workflow for embedded applications.
  • Per-tenant status notifications for third-party integrations
  • Simple REST/JSON format for lightweight processing.
  • Receive rich status notification messages for:
  • Login and logout user events
  • Join and leave conference events
  • Epic CAL events
  • Updated landing pages for iPad® OS and macOS Catalina
  • The most recent version of Apple’s Safari® for iPad OS and macOS Catalina advertises the same user-agent. Therefore, the VidyoPortal cannot determine if an iPad or a desktop are connecting.
  • To remedy this issue, VidyoPortal version 19.3.0 provides landing pages that allow the user to select the device with which to join conferences or download the app.

What actions can I take now?

 

VidyoPortal and VidyoRouter Version 19.2.0: General Availability Release

Product Bulletin No. 1255

What's new in this release?

  • Major platform Operating System (OS) update
  • Enghouse Vidyo performed a major platform OS update to improve security, stability, and performance. Additional benefits include:
  • Updates to most third-party libraries.
  • Continual security updates to the underlying OS.
  • Streamlined patching of third-party software components.
  • Security Update 22 was also applied in this release.
  • Healthcare feature: Moderation support for Epic Contextual Aware Linking (CAL)
  • This version enables authenticated clinicians to invoke moderation capabilities when using the Epic CAL integration. For more information, refer to Configure the Epic integration.
  • Bug fixes and stability improvements
  • If you'd like to get additional details about this release and the known and resolved issues, refer to the VidyoPortal and VidyoRouter Release Notes.

Important information

Due to this major platform OS update, the upgrade to VidyoPortal version 19.2.0 will take approximately 10 minutes longer than a normal upgrade. Please plan for the additional time needed during your maintenance windows.

DO NOT reboot your system during the upgrade as this could result in permanent loss of data.

In order to upgrade to VidyoPortal and VidyoRouter 19.2.0, you must upgrade from version 19.1.0. You cannot upgrade directly from any previous versions as these versions are not supported.

As with any major update, it is highly recommended that you backup your database before upgrading.

If you are using VidyoPortal and VidyoRouter Virtual Edition (VE), it is recommended that you take a full system snapshot prior to upgrading.

What actions can I take now?

 

VidyoPortal and VidyoRouter Version 19.1.0: General Availability Release

Product Bulletin No. 1247

In VidyoPortal and VidyoRouter version 19.1.0, we've made improvements to the TytoCare integration for our healthcare customers, we've updated some of the icons on the Control Meeting page, we've added support for direct dialing to our Custom Invocation feature, and we've resolved a number of issues that notably enhance security.

What's new in this release?

  • TytoCare integration improved error messages and logs
  • TytoCare is a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician. When used in conjunction with the VidyoConnect™ desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing.
  • In VidyoPortal and VidyoRouter version 19.1.0, we've improved the TytoCare integration by:
  • Adding more informative error messages. For example, we now display the relevant error codes when the Connection Test is run.
  • Adding more details to the TytoCare Audit and App logs. For example, we now log the HTTP status codes for all Tyto REST API calls.
  • NOTE: The TytoCare integration requires version 18.4.0 or later of the VidyoPortal and VidyoRouter as well as version 19.1.0 or later of the VidyoConnect desktop application. If you are an on-premises customer, refer to Super Admin: Configuring TytoCare Integration and Tenant Admin: Configure Tytocare integration for information about how to configure TytoCare integration.
  • Control Meeting page icon updates
  • The Control Meeting page enables you to control meeting functions, such as disconnecting participants, muting participants, adding PINs, and more.
  • The Control Meeting page that you access from the VidyoPortal now includes the same icons that you will see in version 19.2.0 and later of the VidyoConnect application. For example, we've updated the icons that enable you to disable video and mute audio for all participants without allowing them to re-enable.
  • Custom Invocation support for direct dialing
  • Custom Invocation enables third-party partners and developers to customize the VidyoConnect client and invoke it from their platform. With version 19.1.0, Custom Invocation now supports:
  • Directly dialing online users. Applications integrating with the VidyoConnect app can now embed the direct-dial links for registered users in the VidyoPortal and use those links to initiate direct-dial video calls. For more information about how to enable this workflow, refer to the "Direct dial parameter" section of the Using Custom Invocation article.
  • This feature requires version 19.2.0 or later of the VidyoConnect application.
  • Resolved issues
  • In this release, we've resolved a number of issues, including many issues that enhance security and usability, such as this:
  • We've corrected an issue with orphaned records that occurred on the Control Meeting page. Prior to this fix, the display names of participants would turn into orphaned records 10 to 15 minutes after they joined a call. Since these records could no longer be referenced in the database, call moderators were unable to mute the participants' microphones or speakers or disconnect the participants from the calls via the Control Meeting page.

What actions can I take now?

 

2018 Releases

 

VidyoPortal and VidyoRouter Version 18.4.0: General Availability Release

Product Bulletin No. 1239

Version 18.4.0 introduces TytoCare, a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician.

What's new in this release?

  • TytoCare Integration
  • When the Tyto device is used in conjunction with the VidyoConnect™ desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing.
  • The integration enables the TytoCare solution to act as a robust extension of the remote clinicians’ diagnostic capabilities by allowing them to see and speak with patients while conducting virtual stethoscope, otoscope, skin, and other basic medical exams. Combined, the TytoCare Professional (TytoPro/TytoClinic) solution and the Vidyo telehealth solution provide a single cohesive workflow for telehealth providers.
  • The TytoCare integration requires version 18.4.0 or later of the VidyoPortal and VidyoRouter as well as version 19.1.0 or later of the VidyoConnect desktop application.
  • Epic Context-Aware Linking integration enhancement
  • Tenant Admins can now directly configure the Epic Context-Aware Linking (CAL) integration via the Tenant Admin Portal. You are no longer required to be a Super Admin to configure Epic CAL for your Tenant.
  • Resolved issues
  • This release resolves a number of issues to improve security, performance, and usability.

What actions can I take now?

  • For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter Release Notes.
  • For information about this version's compatibility with the VidyoPortal, on-premises customers can refer to the Vidyo compatibility matrix for on-premises.
  • See the Configuring TytoCare Integration article if you are an on-premises customer and you want to configure your VidyoPortal for TytoCare integration.
  • See the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) for On-Premises article for additional information about Epic integration.

 

VidyoPortal and VidyoRouter Version 18.3.1: General Availability Release

Product Bulletin No. 1231

Vidyo is pleased to announce VidyoConnect™ for Desktop version 18.3.1. VidyoConnect is Vidyo's meeting solution for team collaboration that speeds global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

In the 18.3.1 release, we've also resolved a video performance issue from the previous 18.2.4 version. Please read below for more information.

What's new in this release?

  • Resolved issue
  • In VidyoConnect version 18.2.4, Vidyo discovered and resolved an issue where, in certain scenarios, the VidyoConnect application would prevent the operating system from going into suspend/sleep mode and displaying a screen saver. However, black video tiles then occasionally began to appear during some video calls as a result of the fix.

    In version 18.3.1, we have resolved the black tiles issue in addition to the previous screen saver issue. Therefore, the VidyoConnect application should now allow the operating system to go into suspend/sleep mode without causing black tiles to appear during active video calls.

What actions can I take now?

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade.
  • For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter Release Notes.
  • For information about this version's compatibility with the VidyoPortal, on-premises customers can refer to the Vidyo compatibility matrix for on-premises.

 

VidyoPortal and VidyoRouter Version 18.2.1: General Availability Release

Product Bulletin No. 1218

In version 18.2.1, we've added another new feature to benefit our healthcare customers. In addition, we've enhanced security and usability by resolving a number of issues. Continue reading below for more details.

What's new in this release?

  • Enabling integration with your Epic Electronic Health Record (EHR) system
  • The Epic integration feature for Vidyo gives healthcare providers the ability to access VidyoConnect™ meetings from within their Epic EHR system.
  • The Super Admin can enable this feature in the Super Admin portal and then configure it for each tenant that's going to use the feature. For more information, see the topics in the Configure the Epic integration section of the Vidyo Help.
  • Alternatively, you can enable the Epic integration feature using REST APIs. For more information, refer to the VidyoPlatform Web Services API Guide.
  • Resolved Issues
  • This release resolves a number of issues to improve security and usability.

What actions can I take now?

 

VidyoPortal and VidyoRouter Version 18.2.0: General Availability Release

Product Bulletin No. 1214

In version 18.2.0, we've introduced a new API and resolved a number of issues to improve usability. Continue reading below for more details.

What's new in this release?

  • Customizing the SIP "From" header: InviteToConference Admin or User API
  • You now have the ability to customize the Session Initiation Protocol (SIP) "From" header using the InviteToConference Admin or User APIs. The header is accessible when dialing through our VidyoGateway™.
  • Resolved Issues
  • In this release, we've resolved a number of issues for enhanced system usability.

What actions can I take now?

 

VidyoPortal and VidyoRouter Version 18.1.0: General Availability Release

Product Bulletin No. 1206

This release, which offers shorter room extensions, Opus audio, and improved system performance, is available for both cloud and on-premise customers. Read below for more information about the updates we've made in this version:

  • Fewer digits for room extensions
  • We’ve reduced the number of digits used for the room extensions that appear in the text of call invitations. Shorter extensions make it less likely for users to make a mistake when dialing.
  • Support for Opus audio
  • If you're a healthcare provider, you'll be happy to know that Opus audio now powers our healthcare workflows. The Opus codec is a high-quality, highly versatile codec that supports full-band audio with sampling rates up to 48 khz.
  • Opus audio is currently supported with VidyoConnect™ version 18.1.0 and later.
  • Performance improvements
  • In this release, we’ve improved system performance, stability, and security. Additionally, we resolved some minor issues and applied fixes.

What actions can I take now?

 

Earlier Releases

 

VidyoPortal and VidyoRouter Version 3.4.6: General Availability Release

Product Bulletin No. 1182

With this release of the VidyoPortal and VidyoRouter, we've significantly increased the limit on the number of tenants you can have on your VidyoPortal. We also added REST Web Service authentication so you’re no longer limited to SOAP only. Lastly, you can now publish user-level and room-level events to a TCP stream, freeing you up from having to poll the VidyoPortal. Upgrade to version 3.4.6, our most stable VidyoPortal ever, and let go of limitations!

  • Support for many more tenants
  • We’ve extended the prefix length from 3 digits to 7 digits to allow for more tenants on the VidyoPortal. Now your VidyoPortal can support up to 10 million tenants instead of only 999!
  • Web Service enhancements
  • We now offer a new authentication method for tenants: REST Web Service authentication. This new authentication method is being offered in addition to the current SOAP authentication method.
  • For your convenience, one Super Admin user can now invoke Admin Web Services across multiple tenants.
  • Notable performance and stability improvements
  • In this release, we’ve made significant performance and stability improvements, resulting in the most stable VidyoPortal we’ve ever offered.
  • Event streaming
  • User-level and room-level events (like logging in, joining a room, or adding a room) can now be published on a TCP stream. With this feature, you no longer have to spend time polling the VidyoPortal to see what's going on. Instead, events get pushed to you in real-time so that you can immediately apply business rules to those events.
  • In addition, if you have your own conference monitoring system, this feature is especially beneficial because you can use the information for reporting, analysis, and more.
  • Anchor release
  • In accordance with the Vidyo Standard Software Maintenance Policy, Vidyo is also pleased to announce version 3.4.6 as an Anchor release. Anchor releases for Vidyo infrastructure and endpoints are listed in the Vidyo Anchor release compatibility matrix.

What actions can I take now?