Vidyo Named 2016 North American Video Telehealth Leader

Find out more with your own expert Vidyo Telehealth consultation.

After a thorough evaluation of the top video conferencing vendors, we are proud to announce that Vidyo has been given Frost and Sullivan’s 2016 North American Video Telehealth Enabling Technology Leadership Award.

According to Frost and Sullivan,

“Vidyo is #1 in embedded interactive video and the VidyoWorks™ platform enables multi-point video collaboration to be embedded into healthcare services, applications like electronic health records systems and patient portals as well as devices, like TeleICU beds, medical carts, kiosks, smart glasses, robots and other form factors that bring physicians and patients close together across the continuum of care.”

2016 Frost & Sullivan Best Practices Award

Frost & Sullivan Award Report

For complete details on how and why Frost and Sullivan selected Vidyo against competitors, including a look at Telehealth challenges, commitment to innovation and commercialization success and how to evaluate video technology vendors in this space, download the full report now (pdf format) or sign up for a consultation with one of our Telehealth experts by completing our simple contact form:

Commitment to Innovation

Vidyo solutions power innovation in the healthcare space and support three critical attributes of any telehealth solution: access, workflow integration, and scale.


Vidyo has achieved innovation based on over 120 patents that the company holds around the algorithms and techniques needed to deliver real-time video communication over public Internet enabled devices. These techniques have enabled Vidyo to extend telehealth to rural communities and take healthcare beyond the four walls of the healthcare institution and its managed network where this type of session had been confined to previously.

Workflow Integration

Vidyo has developed a robust ecosystem through the use of its platform and extensive application programming interfaces (APIs) that enable clinical solutions providers to embed video conferencing services into existing workflow tools without disruption. Vidyo is the only company that has embedded video directly into the top EHR systems most used in North America as well as international EHR systems. This is particularly important as a driver of clinical adoption because healthcare professionals want to be assured that the new technology will support the EHR they use and not interfere with established protocols and incumbent systems.


The third segment of Vidyo’s innovation is scale, which enables the provision of affordable services for a rising number of patients. Medical professionals can take advantage of the wider deployment of video-based services to assess their improved efficiencies and outcomes that can be achieved for patients. Although audio has been the most widely used format for virtual telehealth services, video services offer distinct benefits beyond the obvious visual information for clinical assessment and includes stronger patient/clinician relationship and trust, which is critical for engagement of a patient in his or her own care.

A notable example of Vidyo’s commitment to innovation was the recent announcement of its deep integration with a major electronic health records (EHR) vendor, Epic Systems. Vidyo’s service platform is fully integrated into Epic’s clinician and patient portals to facilitate seamless workflows and video consults. This makes it easier for doctors and patients to schedule and conduct video consults and record and access health information securely within the Epic portal. It is particularly important as EHR integration is critical for Vidyo’s customers in healthcare. One of the early adopters of the integrated solution was the Medical University of South Carolina (MUSC). MUSC leverages Epic’s integration of Vidyo into Epic Hyperspace TM and MyChart TM web and mobile applications and it enabled MUSC to extend healthcare services to rural populations in South Carolina. Vidyo is also integrated into other major electronic health record systems like Cerner & EMIS.

Frost & Sullivan believes that Vidyo has demonstrated a commitment to innovation by becoming a highly regarded video enabler with hundreds of healthcare clients who rely on Vidyo’s service.

Commitment to Creativity

Vidyo is continuing to build and evolve their solutions and offerings to enable a variety of use cases while augmenting technology with a professional services organization. The professional services team helps customers develop their ideal formula for clinical workflow. Vidyo’s team can design and build the workflow in collaboration with customers so that it is part of process that is totally customer needs driven.

Vidyo’s technology is highly flexible. A familiar scenario allows physicians to suggest customized ways of delivering new capabilities supported by Vidyo’s technology. For example, the Ontario Telehealth Network (OTN), the world’s largest telemedicine network, relies on Vidyo for its home care services. Vidyo’s professional services engagement with OTN was for fleet management of their distributed cart endpoints. Vidyo’s APIs are so simple to use that OTN did the integration of Vidyo into the OTN hub on their own with support of the API support team. The work has included the collaboration with OTN, the service provider for healthcare organizations within the entire province of Ontario for fulfilling telehealth needs. OTN leveraged Vidyo’s APIs to video enable the OTN hub—a single sign-on site for clinicians to gain access to specialists and a variety of services (such as scheduling and educational services). The network supports clinical referrals to use video for medical services and consultations. Vidyo’s professional services team worked with OTN to define and create a fleet management solution for OTN’s large number of telehealth cart endpoints in clinics across their network.

In another example, Vidyo’s professional services have enabled the development of an application that supports the transfer of patients. This has reduced inefficiencies and unnecessary patient transfers that incur huge costs for healthcare organizations. Vidyo also offers pre-transfer consultation based on its contact center framework. The professional services organization also created fleet management services. The team is active in designing the video endpoints needed to improve the performance of this service. Frost & Sullivan commends Vidyo for the manner in which it has used its professional services to augment technology and enable positive outcomes focusing on customer needs and following up by creating the desired workflow.

Commercialization Success

From a commercial standpoint, Vidyo has been successful. The company has secured strong brand recognition in the markets it serves. Its services are currently used by more than 120 Integrated Delivery Networks (IDNs) in the US alone, which represents more than 1,800 hospitals. Vidyo’s technology is being used for telestroke, telepsychiatry, youth diabetes monitoring, Parkinson’s disease diagnosis, remote home monitoring, clinical decision support tools, interactive patient care systems, rural medical delivery, TeleICU, infectious disease management and many others. Vidyo caters to leading healthcare organizations such as Kaiser Permanente, Mayo Clinic, and Cleveland Clinic.

Specific examples include:

Kaiser Permanente

Kaiser Permanente uses Vidyo to power “My Health Manager”, a solution that allows physicians and patients to connect, face to face, from home or hospital. Subsequently Kaiser invested $10M in Vidyo.

Philips TeleICU

Philips TeleICU program leverages Vidyo’s visual communication platform and remote camera control capability to complement their predictive analytics, data visualization, and reporting services for 24/7 access to critical care specialists and information for bedside teams.

Mercy Virtual

Mercy Virtual – Mercy SafeWatch, a Vidyo-enabled Philips TeleICU, provides video- enabled bedside systems to communicate with Mercy’s central TeleICU command center that serves five states.

Alaska Native Tribal Health Consortium

Alaska Native Tribal Health Consortium leverages the VidyoWorks platform to provide real-time consultations and examinations to patients in rural locations who would otherwise have to incur significant cost and inconvenience to travel great distances to see a physician.


GetWellNetwork integrated Vidyo technology into their interactive patient care platform. The VidyoWorks platform integrates directly into the bedside solution, enabling providers to improve patient satisfaction through faster nurse call response times, as well as quality of care and productivity through virtual rounding.

AMD Global Telemedicine Inc.

AMD Global Telemedicine Inc. integrates Vidyo technology into AMD’s AGNES Interactive TM telemedicine platform for simultaneous clinical assessment and multi- point video conferencing, in a single web-based workspace..

American Well

American Well, an exclusive Vidyo partner, has the potential to reach more than 200 million subscribers in need of inexpensive, on-demand consults using virtually any device, on any public Internet connection. It is white-labeled by various health plans and payers, including Blue Cross, Blue Shield, United Healthcare , Wellpoint and others who market Vidyo-powered American Well services under different brand names recognized by established plan members. The American Well app was the top healthcare app downloaded on the App Store in 2014 and 2015.

A small sample of other Vidyo customers and partners include: Massachusetts General Hospital, Baptist Health Little Rock, Miami Children’s Hospital, Colorado Children’s, University of Rochester, Optum, UPMC, Reach, Sutter Health, AMA, HCA, Banner, Carolinas, Providence, and many more.

Additionally, Vidyo is seeing enormous traction and global success in telehealth across APAC, EMEA and LATAM.

Price/Performance Value

Vidyo’s value proposition to a healthcare provider is that they need only to invest once in the platform. Moving forward the customer can leverage the platform across multiple workflows for a consistent communications experience regardless of workflow application. It should also be noted that a strong ROI model has been demonstrated even when only one workflow is utilized, such as video connectivity to enable video services.

An example of ROI involves video visits for follow-up care for hospitals threatened by readmission penalties. According to Vidyo, this technology typically achieves positive ROI within three months or less based on the ability of the customer to conduct virtual follow- up visits that may stave off the need for a readmission.

Frost & Sullivan believes that Vidyo offers a simple to understand but highly significant price/performance value for its customers.

Customer Service Experience

Vidyo has a robust customer service network that leverages its wide-ranging partner ecosystem. Vidyo sells its platform directly to technology partners and OEMs or through channel partners, such as value added resellers (VARs), to care providers and payers. This wide-ranging partner network enables Vidyo to demonstrate its ability to resolve customer issues emanating from various devices and software that are provided by a large array of vendors. Vidyo also offers “plus” support services via its highly trained support team as an option to end users.

Vidyo has a well-defined customer service proposition. A significant customer services menu is available on its Web site.

Frost & Sullivan observes that Vidyo offers strong customer support enabling a high degree of problem solving and addressing issues (including those relating to technical components produced by other companies).

Brand Equity

Vidyo sells its platform directly to technology partners and OEMs or through reseller and channel partners to care providers and payers. In both scenarios, the company’s brand image plays a key role in the way the service is positioned.

When the platform is sold through a development partner that is an OEM, the OEM brand is positioned as “powered by Vidyo”. This is similar to the well-known “Intel Inside” formula and demonstrates further the benefits associated with the leveraging of a well- known brand to drive the success of a particular device or service.

Frost & Sullivan believes Vidyo has set a gold standard in the delivery of high-quality visual communications in healthcare and is the market leader in embedded interactive video communications, which is a large and growing market.


Vidyo is associated with high quality, scalable and flexible video collaboration in various vertical markets. However, the key challenge within the healthcare market is that users depend on offering video services within clinical workflows that require reliable quality so that the technology becomes transparent and patients and clinicians can focus on the patient’s health. Providers must also feel confident that the video technology will work with the unique blend of devices and software associated with their practice. To meet this challenge, Vidyo has developed technology to provide physicians and patients with a reliable, high-quality and user-friendly way to connect over mobile and desktop devices.

Additionally, Vidyo provides a strategy to ensure that a highly visible and documented partner ecosystem is available to all customers. Although, the supplier of video technology may be totally transparent to the user, a critical success factor is the ability of a system to operate a complex process that is behind the scene, yet vital. Frost & Sullivan believes that Vidyo has successfully navigated this virtual maze of tools and needs and as a result is enabling the telehealth services that include video to become a day-to-day option for an increasing number of healthcare episodes.

With its strong overall performance, Vidyo has earned Frost & Sullivan’s 2016 Enabling Technology Leadership Award for its contribution to the market for video telehealth solutions.

Frost & Sullivan Award Report

For complete details on how and why Frost and Sullivan selected Vidyo against competitors, including a look at Telehealth challenges, commitment to innovation and commercialization success and how to evaluate video technology vendors in this space, download the full report now (pdf format)