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Drive Revenue With Video Customer Engagement

Improve customer satisfaction, increase revenue, and reduce customer churn with high quality video

Build customer relationships through a complete omnichannel experience over high quality video. Leveraging full voice, webchat, email and social media, and then adding video to fully engage customers.

Contact Centers as the Heart of Business

A Defining Moment in the Customer Experience

The contact center is a critical point of direct contact. It offers the opportunity to not only resolve customer issues, but also to get to know customers and their needs. This leads to reduces customer churn, higher customer satisfaction and loyalty, and increased revenue.

Vidyo Escalation

Seamless escalation to high quality video from all customer experience scenarios; click-to-Vidyo from any webpage or mobile application.

Skills Based Routing

Building upon a contact center’s already present Skills based routing connects the customers with the best available agent.

How Customer Experience Leaders are Leveraging Video

The customer experience has many facets. It not only serves to resolve customer issues, but it also lends itself to an extended customer interaction. It serves to also enable consultative selling, self-service assistance, visual trouble shooting, and seamlessly including expert opinions.

READ BLOG POST

How Customer Experience Leaders are Leveraging Video

The customer experience has many facets. It not only serves to resolve customer issues, but it also lends itself to an extended customer interaction. It serves to also enable consultative selling, self-service assistance, visual trouble shooting, and seamlessly including expert opinions.

VIEW BLOG POST

VidyoEngage for Genesys

Improving customer satisfaction, fostering customer loyalty, and increasing customer advocacy are just some of the benefits reaped from integrating the VidyoEngage for Genesys. Customers who are fully engaged bring 37% more revenue than customers who are actively disengaged. “Vidyo leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.” –Merjin te Booji, CMO Genesys

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VidyoEngage for Genesys

Improving customer satisfaction, fostering customer loyalty, and increasing customer advocacy are just some of the benefits reaped from integrating the VidyoEngage for Genesys. Customers who are fully engaged bring 37% more revenue than customers who are actively disengaged. “Vidyo leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.” –Merjin te Booji, CMO Genesys

DOWNLOAD SOLUTION BRIEF