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Enhance Customer Service & Loyalty with Vidyo Video Calling

Improving Customer Engagement, Increasing Net Promoter Scores

The world of finance lives and breathes online. In order to invest, borrow and manage their portfolios, clients expect their financial services firm to be accessible, providing immediate expert consultations and a seamless way to make decisions and manage wealth.

Vidyo for Improved Financial Collaboration

Companies in the financial services space have to deal with unpredictable markets, real-time decisions and global economies. Vidyo helps connect and improve financial collaboration for disparate teams regardless of physical location.

Video Customer Chat:
Experience Drives Loyalty

Gartner Symposium IT Expo:
Barclays Video Banking

Video Banking Report 2017:
Get insights into the latest trends

Video Customer Chat: Experience Drives Loyalty

Gartner Symposium IT Expo: Barclays Video Banking

Video Banking Report 2017: Get insights into the latest trends

We selected Vidyo for a couple of reasons, the flexibility that it had on multiple devices, the quality it provided, they go up to 4k even 5k.

- BluCurrent Credit Union

In-Branch Banking

Video brings concierge services for sales transactions. In addition to providing advice, seeing a person changes the interaction by enabling trust, emotion, and engagement. With NCR, a leader in branch-office optimization to create video-enabled branches and ATMs.

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In-Branch Banking

Video brings concierge services for sales transactions. In addition to providing advice, seeing a person changes the interaction by enabling trust, emotion, and engagement. With NCR, a leader in branch-office optimization to create video-enabled branches and ATMs.

WATCH VIDEO

Consultative Selling

In a world ruled by the customer experience, banks today are finding video can fulfill the strategic mission of enabling quality, face-to-face, interactions. VidyoEngage provides a personal touch to the contact center that will elevate customer/agent interaction. With communications and understanding improved through the use of video, agents can resolve tickets quicker, increase net promoter score and effectively meet other KPIs.

VIEW VIDYOENGAGE

Consultative Selling

In a world ruled by the customer experience, banks today are finding video can fulfill the strategic mission of enabling quality, face-to-face, interactions. VidyoEngage provides a personal touch to the contact center that will elevate customer/agent interaction. With communications and understanding improved through the use of video, agents can resolve tickets quicker, increase net promoter score and effectively meet other KPIs.

VIEW VIDYOENGAGE

Insurance Claim Adjustments

For support, a picture is worth a thousand words. Netherlands-based Dekra has harnessed video for insurance claims. Adjusters use video to assess small damages with customers remotely, settling cases in days instead of weeks.

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Insurance Claim Adjustments

For support, a picture is worth a thousand words. Netherlands-based Dekra has harnessed video for insurance claims. Adjusters use video to assess small damages with customers remotely, settling cases in days instead of weeks.

WATCH VIDEO

Financial Case Studies

BluCurrent Credit Union deployed the Vidyo solution to provide its members with video-enabled banking agents who can personally and efficiently help them with non-teller banking needs.

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IndusInd Bank, one of the fastest growing new-generation private sector banks in India, selected VidyoWorksTM to power a mobile and desktop-based banking service. Video Branch is a free service that enables a face-to-face video banking with a branch manager, relationship manager or with a centralized executive.

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RBC Logo

RBC’s innovative video chat service will let small businesses converse face-to-face with their banker from anywhere, on virtually any device, helping them conveniently connect with their bank adviser and be more efficient while on-the-go.

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Upcoming Events

Sep
27
Wed
all-day Forum Banca
Forum Banca
Sep 27 all-day
Forum Banca @ Milan | Lombardy | Italy
Forum Banca is the number 1 event in Italy for innovation in the banking industry. Visit Vidyo on Booth #5 an come hear us in the “CRM & Omnichannel” panel discussion at 11:15.
Oct
1
Sun
all-day 22nd Annual CUNA Technology Coun... @ The Arizona Biltmore Hotel
22nd Annual CUNA Technology Coun... @ The Arizona Biltmore Hotel
Oct 1 – Oct 4 all-day
22nd Annual CUNA Technology Council Conference @ The Arizona Biltmore Hotel | Phoenix | Arizona | United States
The CUNA Technology Council is an annual event of the Credit Union National Association. Within this event, they host speaking sessions and a partner pavilion; we also participate in sponsor speed rounds. (Speed Rounds is a  Read More
Oct
11
Wed
all-day Northwest Credit Union Association
Northwest Credit Union Association
Oct 11 all-day
Northwest Credit Union Association
A local Credit Union gathering of regional Unions in the Sates of Idaho, Washington, & Oregon.