Vidyo Inc., a leader in high-quality visual communications and collaboration, and BluCurrent Credit Union, Springfield, Missouri’s largest credit union with nearly 20,000 members, today announced the successful deployment of a Vidyo-enabled customer engagement solution that is allowing BluCurrent to offer their customers personalized video interactions with offsite banking agents. The VidyoWorksTM software platform allows financial services institutions, like BluCurrent, to provide high-touch, face-to-face customer service with embedded video communication. The integration of Vidyo’s flexible APIs allows BluCurrent to integrate video communications with an already existing customer queuing algorithm. By installing video-enabled, private banking capabilities in each of BluCurrent’s three physical branches, the credit union has centralized key banking services through one main operations center called the Member Experience Center.
“BluCurrent prides itself on delivering the most personable customer service experience possible,” says Derek Williams, Chief Operating Officer of BluCurrent Credit Union. “We needed to find a way to provide efficient, expert and personal banking services to all of our members, regardless of the branch that they frequent. Vidyo enables us to offer our members the highest-quality video banking experience with subject matter experts who best suit their needs, regardless of their branch location. Now our members are able to get the specific help and the services they need as quickly as possible.”
“Video banking services are today being embraced by financial institutions and their customers across the world,” said Eran Westman, Vidyo’s CEO. “Vidyo is excited to be leading the way in enabling banking organizations, such as BluCurrent, to offer best-in-class services by leveraging our technology. The end result is the delivery of innovative and efficient customer service that saves banking customers time and streamlines their banking experiences.”
According to BluCurrent, since the video-enabled solution was initiated, the Credit Union’s cross sales of banking products have increased by 20 percent. In addition, when surveyed, BluCurrent members who have used the system, rate it 4.5 out of a possible 5, and 93 percent say that they would recommend it to someone else.
BluCurrent is able to leverage the VidyoWorks platform to deliver an optimal experience regardless of device or network, something that is critically important as the credit union prepares to enter mobile and online banking integrations. As a result, BluCurrent members are today able to bank at the branch most convenient to them and save time via video-enabled interactions with the appropriate banking experts. BluCurrent Credit Union has been able to save in efficiencies by fully utilizing each of its specialized bankers to the fullest extent possible.
In addition, since the Vidyo-enabled customer engagement solution was deployed, BluCurrent has discovered that the Vidyo platform provides a superior training environment for new banking employees. Now, rather than require that new employees be physically present in the branches for training, trainees spend time at the centralized Member Experience Center, learning by observing live, onscreen interactions between experienced banking agents and members all done over Vidyo.
Come visit Vidyo in booth #1213 at the Call Center Week Conference & Expo- June 27th-July 1st in Las Vegas.
About Vidyo, Inc.Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo offers video collaboration solutions for companies that require the highest quality video interaction available. Recognized with over 120 patents, the company’s software platform and APIs are used by enterprise customers, service providers, and ecosystem partners to create innovative HD quality video-enabled applications embedded into workflows and emerging IoT devices. Learn more at www.vidyo.com, on the blog, or follow Vidyo on Twitter @vidyo and on Facebook.
The VIDYO logo is a registered trademark of Vidyo, Inc., VIDYO and the trademarks of the VIDYO family of products are trademarks of Vidyo, Inc. and the other trademarks referenced herein are the property of their respective owners.
Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.