Privacy Policy

Effective Date: August 10, 2015

As a provider of video conferencing and collaboration solutions, we understand the importance of privacy to the organizations that shop for, purchase or deploy our products and services (“Customers”), including organizations that provide video communications services to third parties using Vidyo products (“Service Providers”), and to the individuals who use them, including registered users and guests invited to participate in calls by such registered users (collectively, “Users”). For that reason, we have created this Privacy Policy to explain how Vidyo, Inc., its subsidiaries, and controlled affiliates (“Vidyo”, “we”, or “us”) collect, use, store, safeguard and share information from:

  • Visitors to our websites, including and (“Vidyo Websites”)
  • Users of services hosted by Vidyo, including VidyoWay, free trials of our products and services and other cloud offerings (“Hosted Services”)
  • Users of Vidyo’s conferencing and collaboration solutions deployed by Customers at their sites (“Deployed Products”)
  • Customers and Users using our training and support functions, including those relating to our Deployed Systems, Hosted Services, or a Vidyo Website (“Customer Support”)
  • Our sales and marketing programs, processes and activities, such as order information provided by Vidyo distributors, resellers, dealers, Service Providers, third party sales agents, or other channel partners (“Channel Partners”) or information collected through our advertising programs (collectively “Sales Activities”).


Vidyo collects many kinds of information in order to continue to offer you quality products and services. We may collect information about you when you visit a Vidyo Website, subscribe for, purchase or use our products and services on the various available platforms, or in other situations such as Customer Support or Sales Activities. The information collected may range from simple business contact information you provide to us on a web form when establishing an account or requesting a demo or a free trial, to analytical and other information we collect through technological means such as cookies and web logging. We may also receive information from third parties, such as our Channel Partners. The specific information we collect in any situation depends on the platform you use, the reason for the collection and the technology involved.

Click here to learn more about information Vidyo collects.


We use the information we collect to provide you with our products and services and in connection with our on-going customer relationship, such as informing Customers of software updates and providing Customer Support. We also use the collected information to evaluate and improve our products and services. Some information collected assists us in operating and evaluating Vidyo Websites as well as customizing and improving our marketing activities. Finally we may use collected information as we believe is necessary or desirable to comply with legal or governmental requirements or demands.

Click here to learn more about how Vidyo uses information it collects


Electronic information collected by Vidyo is kept on servers that are owned and operated either by Vidyo or by Vidyo contracted suppliers or Channel Partners. These servers are primarily located in the United States.


Yes. When you visit Vidyo Websites or use our Hosted Services we or our suppliers may send to your computer one or more cookies – small text files containing a string of alphanumeric characters – that uniquely identify your browser and lets us help you log in faster and enhance your navigation through Vidyo Websites and/or your User experience. A cookie may also convey information to us about how you use the Vidyo Websites (e.g., the pages you view, the links you click and other actions you take), and allow us or our suppliers to track your usage over time and serve you appropriate advertising for our products and services. Cookies are used to reduce the need for you to re-enter information or choices and to personalize your experience while visiting Vidyo Websites and using our Hosted Services.

We also use web beacons to help deliver cookies and compile analytics, including web beacons our from third-party suppliers. By using Vidyo Websites or Hosted Services you are giving your consent to the use of cookies and web beacons.

Click here to learn more about Vidyo cookies and related technologies.


Vidyo may share your information with:

  • Its subsidiaries, controlled affiliates and Channel Partners located in the U.S. or elsewhere, as we believe necessary for business purposes;
  • Suppliers under appropriate non-disclosure and data security obligations for purposes of providing services to us;
  • Government authorities or other third parties when Vidyo believes such action is necessary or desirable to respond to legal process or government demands; to protect our Customers or Users; to protect lives or property rights; or to maintain the security of our products or services.

Click here to learn more about Vidyo information sharing.


Vidyo uses commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your information in our possession. We use similar safeguards in deleting or disposing of your information. However, since the internet is not a 100% secure environment, despite these efforts we cannot ensure or warrant the security of your information. Accordingly, there is no guarantee that information may not be accessed, copied, disclosed, altered, or destroyed by breach of any of our safeguards.

You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your email communications at all times.


You may have various choices with respect to our use of your information:

  • With respect to Vidyo’s email marketing program, we maintain a Vidyo Email Preference Center at which allows you to select the types of emails you wish to receive and to suspend receipt on a temporary or permanent basis.
  • You may also have choices with respect to the use of information in the analytics activities we conduct directly or through our third party suppliers, depending on the platform you use and the technology involved. To learn more about those choices click here.
  • To learn about choices you may have with respect to the use of cookies, click here.
  • We aim to keep your information accurate, current, and complete. If you believe or suspect the information you have previously submitted to us is now inaccurate, please contact us as specified in the “How Do You Contact Us?” section below to update, correct or delete the information.


Vidyo will retain your information, whether or not your account is active, for as long as it believes is necessary or desirable to fulfill Vidyo business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.


The Vidyo Websites and their content are not directed at children under the age of 13. We do not knowingly collect or solicit information from anyone under the age of 13 or knowingly allow them to register for our products or services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide information on Our Websites or otherwise without their permission.

If it comes to our attention that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us.


Vidyo Websites and email messages you receive from us may link to websites, applications or other digital properties that have privacy provisions different than the provisions of this Privacy Policy. We recommend that you review such other privacy provisions carefully to assure your privacy is protected. Vidyo is not responsible for the practices employed by such linked third-party websites, applications or other digital properties, nor the information or content contained therein.


Under California’s “Shine the Light” law, California residents who provide “personal information” (as defined in the law) in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the personal information we shared, if any, with other businesses for their direct marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g. requests made in 2015 will receive information about 2014). To obtain this information please write to us at the address listed below in the Contact Us section. Please include your full name and address.


As Vidyo’s business, products and services change from time to time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy at any time, for any reason. The date of the last revision to the Privacy Policy will be indicated by the “Effective Date” on the top of the first page of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page, so please check back often for updates.


If you have any questions about Vidyo’s privacy practices contact us by email to by mail at:

Vidyo, Inc.,
Attn: Privacy Officer
433 Hackensack Avenue,
7th Floor,
Hackensack, NJ 07601


Vidyo may collect information from Customers and Users when they are browsing Vidyo Websites, registering for or using any of our Hosted Services (whether they are accessed through a desktop computer, a smart phone or tablet, or some other device), using our Customer Support services, or with respect to anonymized technical analytical information only, using our Deployed Systems. Vidyo may also collect information in connection with our Sales Activities.


  • When you fill out our online form requesting a demo, a free trial or additional information about Vidyo products and services, we collect basic information such as your name, email address, country of residence, company and telephone number. This information is required to communicate with you and to provide you with the information or services you requested.
  • Through cookies, web beacons and similar technologies, we receive information that allows us to recognize you, customize your experience, and serve our advertisements both on and off Vidyo Websites. Click here to learn more about how we use cookies and similar devices.
  • Log file information is automatically reported to us by your browser each time you access Vidyo Websites. For instance, our servers automatically record information such as your web request, referral URL, IP address, statistics on page views, usage statistics and crashes.
  • If you browse Vidyo Websites from a smart phone, a tablet or other mobile device, the mobile services provider may transmit to us uniquely identifiable mobile device information which may include, or may allow us to determine, information such as your hardware model, operating system version, language and time zone, and router ID.


  • When you inquire about purchasing our products or services, or when you sign up for a Vidyo Hosted Service or purchase Deployed Products we will obtain business and contact information, which may include name, email address, country of residence, company and telephone number of the person subscribing for the service 8 or inquiring about purchasing the products either directly or on behalf of an organization.
  • Vidyo may also receive business and contact information about Customers, potential Customers and Users through its Channel Partners or through third party marketing companies.


  • When you use a Hosted Service either as a Customer, a registered User under a Customer’s account, or a guest of a Customer or registered User, Vidyo may automatically collect and store certain information about your usage of and interaction with Vidyo’s software and products such as server information (hardware settings and statistics, network information, system activity, server configuration, alerts, utilization, appliance version, browser details) and call records (“CDRs”) which contain the time and duration of calls, the number and types of participants on each call, and electronic identification data of the call participants such as user name (which may be the participant’s email address), display name, IP address, telephone number (if the participant joined by telephone), server details, endpoint type and version, device type and type and version of operating system, browser type, version and language, and circumstances of disconnecting from the call. In addition, Vidyo may collect certain endpoint information (such as hardware statistics, network information, application settings, log files, error reports and usage).
  • Through cookies, web beacons and similar technologies, we receive information that allows us to recognize you and customize your experience. Click here to learn more about how we use cookies and similar devices.
  • When you access Hosted Services from a smart phone, a tablet or other mobile device, the mobile services provider may transmit to us uniquely identifiable mobile device information which may include, or may allow us to determine, information such as your hardware model, operating system version, language and time zone, system activity, usage activity, and network information.
  • Some of our Hosted Services may include a feature allowing a participant to record the content of video conferences and instant messaging communications. If such feature is used, we may collect and store the content of such video conferences and instant messaging communications.


  • Vidyo may collect, through third parties or by technical means, anonymized technical analytics information of the type described in Information Collected in Connection with Hosted Services about the way Users interact with and use our Deployed Products. No such information can be matched by Vidyo or aggregated with other information in our possession to identify or re-identify the User.
  • Anyone with administrative access to a Vidyo system, such as your organization’s or (if applicable) Service Provider’s general administrator (each such person, an “Administrator”), will have access to the User account and activity information contained in such Vidyo system (including email address and other data to the extent included). The Administrator may be able to:
    • View a User’s CDRs and log files
    • Change the Users’ account passwords o Suspend or terminate the Users’ account access
    • Access or retain information stored as part of the Users’ account
    • Receive the Users’ account information in order to satisfy applicable law regulation, legal process or enforceable governmental requests
    • Please refer to the Administrator or its privacy policy for more information.
  • As part of certain agreements with its Service Provider Channel Partners, Vidyo may request and receive User CDRs in order to monitor and verify usage.


  • All information provided in connection with accessing Customer Support may be captured and retained by Vidyo. For example:
    • When you call or initiate an online chat to receive Customer Support, we monitor and may record the various interactions that take place.
    • If you email us in connection with a request for Customer Support services we may retain that email.
    • When you provide information to our Customer Support personnel during the course of resolving a problem, that information may also be retained.
  • In order to provide direct technical support, we may need to receive and analyze information such as User CDRs, User log files and system data bases which contain the information of the type described in Information Collected in Connection with Hosted Services.
  • In the course of providing online or direct technical support, with your permission, we may sometimes be granted access to data that is visible on your screen. The relevant Administrator may also grant us access to other data of your organization. This data may contain information about you, your organization’s employees, customers, partners, or suppliers. Any such access to information not relevant to the problem being resolved is not recorded or retained by Vidyo.


Vidyo uses the information it collects for the following purposes:

  • Communications

Vidyo uses the information we collect in order to communicate with you about Vidyo’s products and services, to respond to your requests for information and to keep Customers informed of important matters, such as software and security updates and changes to our terms and conditions. We also use it to process orders and administer the financial and other aspects of our relationship.

  • Providing Requested Products and Services

Information is used to provide the desired products or services to Customers and Users.

  • Sales Activities

Vidyo uses information it collects as part of its Sales Activities for processing orders, sending leads to our Channel Partners, keeping you informed of special offers and changes in available products and services and general marketing activities.

  • Customer Support

Information is also used to provide technical and other support to Customers and Users of our products and services. Recording Customer Support sessions helps Vidyo to train its personnel and creates a record of the interaction for future use and product improvement purposes.

  • Data Analytics

As described in More About Information Vidyo Collects, Vidyo collects various kinds of statistical and analytical information in connection with the operation of the Vidyo Websites, the furnishing and operation of Vidyo products and services, and the operation of our Customer Support and Sales activities. Data we collect from these activities, such as log file and traffic information, are used to evaluate the performance of the Vidyo Websites and Vidyo’s products and services, as well as to better understand usage patterns and the needs and interests of our current and potential Customers and Users. This assists Vidyo in improving its product lines, fixing bugs and creating new and relevant features for its Customers and Users. We also sometimes contract with outside suppliers to conduct some data analytics, particularly on websites. For information on Vidyo’s use of cookies and similar technologies, click here.


  • Information may be shared among Vidyo and its subsidiaries and controlled affiliates as part of Vidyo’s regular business operations. Vidyo may also share information with its Channel Partners for their use in Sales Activities, supporting Customers and Users, and for other business purposes.
  • Like many businesses, Vidyo contracts with other companies to perform certain business-related functions, such as internet and telecommunications service providers, website hosting companies, data hosting companies, mail delivery companies, analytics companies, fulfilment companies, and other service providers. When we do, we may share with them information that they require to perform their specific functions. Suppliers to Vidyo that have access to your information are required to keep the information confidential, maintain appropriate security and are not permitted to use the information for any purpose other than to carry out the services they are performing for Vidyo.
  • Customer and User information in Vidyo’s files may be transferred in a corporate reorganization transaction such as a sale or divestiture of the company, or any combination of its products, services, or assets. We may also transfer or assign such information in the course of a bankruptcy, dissolution or similar transactions or proceedings.
  • We will disclose information when Vidyo believes such action is necessary or desirable to respond to legal process or government demands or requests, to protect our Customers or Users, to protect lives or property rights, to maintain the security of our products or services, or to help defend ourselves against any claims or allegations.



Vidyo may use both session and persistent cookies in connection with Vidyo Websites and Hosted Services. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to Vidyo Websites and can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of Vidyo Websites or Hosted Services may not function properly if the ability to accept cookies is disabled. We set cookies which remain on your computer for differing times. Some expire at the end of each session and some remain for longer so that when you return to our website, you will have a better user experience. The table below explains the cookies we use, and the purposes for which they are used.

Cookie Name Purpose
_atuvc AddThis Cache Caches view counts
_cdrop Google/Double Click VidyoRoom (Gen 2)
_utma Google Analytics Determines sessions/visits
_utmb Google Analytics Determines sessions/visits
_utmc Google Analytics Determines if session/visit is new
_utmz Google Analytics Stores visitor level custom variable data
_icl_current_language WPML WPML coding API – Holds current language
_mkto_trk Marketo Email Marketing service tracking
googtrans Google Translate Google translation tracking
id Ad Targeting – DoubleClick
wordpress_5ff0fc319cb82e31d4ecacddd176a6a9 WordPress Plugin tracking
wordpress_5ff0fc319cb82e31d4ecacddd176a6a9 WordPress MU Domain Mapping (languages)
wordpress_test_cookie WordPress Tests if cookies are enabled in browser
wp-settings-1 WordPress WordPress root cookie
wp-settings-time-1 WordPress Sets data and time
wp-settings-time-1887 WordPress User settings for browser
JSESSIONID VidyoPortal Distinguishes users and sessions
VidyoPortalSuperLanguage VidyoPortal Super Indicates language to use
VidyoPortalAdminLanguage VidyoPortal Admin Indicates language to use
VidyoPortalLanguage VidyoPortal User Indicates language to use


Web browsers allow you to exercise some control of cookies through the browser settings. Most browsers enable you to block cookies or to block cookies from particular sites. Browsers can also help you to delete cookies when you close your browser. You should note however, that blocking or deleting cookies may mean that any opt-outs or preferences you set on the site may be lost. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit which includes information on how to manage your settings for the major browser providers

Tracking Scripts

The table below explains which tracking scripts we may use on Vidyo Websites and the purposes for each.

tracking script purpose
AppNexus Advertising (JavaScript)
DoubleClick Advertising
DoubleClick Floodlight Advertising
Flashtalking Advertising
Google AdWords Conversion Advertising
Google Analytics Analytics
Google Dynamic Remarketing Advertising
Marketo Analytics
MediaMath Advertising
Facebook Exchange (FBX) Advertising


Web Beacons

When you use Vidyo Websites or Hosted Services, we may also employ web beacons (also known as clear GIFs) which are used to anonymously track the online usage patterns of users of Vidyo Websites or Hosted Services.

Do Not Track

We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your information.


At this time the following analytics companies used by Vidyo offer certain choices with respect to their collection of information. Please check this site regularly for changes.

Google Analytics see: