IRIS is Language Services Associates’ Instant Remote Interpretation Services mobile platform for on-demand access to voice and video interpretation in over 240 languages to more than 2,000 clients globally. Founded in 1991, LSA has a strong reputation for helping clients build relationships, ensure accuracy, and make trusted connections with their limited English proficient customers and patients (LSA, 2021).
Language Services caters to individuals with limited English proficiency, allowing for an optimal patient experience and enhanced staff productivity. Using its secure and encrypted network, LSA quickly connects you to a qualified interpreter from the convenience of your computer, tablet, or smartphone.
LSA has more than 240 available languages, including American Sign Language (ASL) and many rare languages. The industries they serve include healthcare, insurance, financial services, utilities, contact centers, governments, and manufacturing.
LSA’s website (2021) lists services including interpretation by telephone, face-to-face interpretation, remote video interpretation, American sign language, translation and localization, and language assessments. These services are accessible on iOS, Android, and Windows devices. LSA emphasizes the importance of having real-time interpretation, alongside the ability to understand documents, procedures, consent forms, instructions, and post-operative care.