7:00am-8:00am – Breakfast

Eran Westman, CEO

Gilad Epstein, BSc, MBA, Chief Operating Officer, OTNFor more than a decade, OTN has brought virtual care innovation to the healthcare system and has created one of the largest integrated jurisdiction-based telemedicine networks in the word with 3,400 endpoints and over 25,000 providers, clinicians and allied health professionals to deliver care in in a province with a population of roughly 13 million. As a leader of Ontario Telemedicine Network (OTN), Gilad will share insights from OTN’s journey of transformation from providing rural video conferencing services to enabling an integrated, scalable and sustainable virtual healthcare platform.

Mark Noble, VP Telehealth Solutions, Vidyo
Nicholas Reid, SVP Product Management, Vidyo
Kim Burchett, VP Customer Success, VidyoJoin members of the Vidyo leadership team to understand Vidyo’s healthcare solutions strategy, investment plan and roadmap for customer success.

10:45am-11:30am – Hitting the High Notes of Patient Engagement and Adoption

Moderator: Kate McCarthy, Senior Analyst, Forrester Research

Panelists:
Lauren Faison, SLA – Regional Development, Population Health, and Telemedicine at Tallahassee Memorial HealthCare
Steve Sponsel, Director, Media Support Services, Mayo Clinic
Michael Hascker, Manager, Telehealth Technologies, MUSCPatient engagement is proven to increase positive outcomes. Highly engaged patients are proactive and thereby reap greater benefits from healthcare services offered. The net result? Better health, better outcomes, and lower costs. This session will explore the key strategies and tactics for improving patient engagement and the many ways technology is changing patient experience. From bedside devices, patient portals, mobile apps and personal fitness devices, find out what the trendsetters are doing to drive engagement and how patients are responding.

11:30am-12:15pm – The Future of Healthcare

Jay Sanders, MD, Founding member of the American Telemedicine Association

Dr. Jay H. Sanders has spent his professional career working with governments, educational institutions, and businesses to address the problems of cost, quality and access to healthcare. Dramatic advances in technology have laid the foundation not only to address those problems but to change the way that healthcare is delivered today and in the future. In this session Dr. Sanders will discuss the future of the healthcare delivery system and the role and impact on the patient, provider and payer. You will learn how telemedicine and other exciting technologies will fundamentally change the way both doctor and patient view the delivery, cost, and access to quality healthcare.

Ronald Poropatich, MD, Executive Director, Center for Military Medicine Research at Unversity of Pittsburgh
Dr. Ron Poropatich is an experienced Pulmonary/Critical Care Medicine physician who served 30 years on active duty in the US Army. In this session Dr. Poropatich will discuss advanced telehealth technologies and their application in the military theater. Many of the technologies he will discuss – use of drones and machine learning in both human-aided and unaided treatment and evacuation of patients on the battlefield – sound futuristic yet are rapidly becoming reality. Learn how such innovations are driving telemedicine in both military and civilian applications and how they will change your thinking about what’s possible.

2:00pm-2:45pm – Breakout Session 1

Clinical Track

Its Not Complicated: Build Vs. Buy Jennifer Humbert, MSN, MHA, RN, Telemedicine Manager, Solutions Development at Ochsner Health System Rachelle Longo, Director, Telemedicine Development at Ochsner Health SystemAs healthcare providers launch into virtual care delivery the question of build versus buy is always raised. What if there were a systematic way to determine the best options for your organization’s virtual decisons? Learn from Ochsner Health System’s Telehealth Team experience and proven track record in deploying virtual care.

Technical Track

Journey Analytics & Effortless/Personal Keys for the Next Era of CX Jim Whatton, VP Sales Consultants, GenesysThis session will discuss how you can use journey analytics and new digital approaches to orchestrate an “outside in” customer journey that is more personal and predictive while reducing effort. We will also share best practice use cases where AI, bots, digital self- service, and humans can work hand-in-hand. Join us to discuss and learn about this new era effortless, personal omnichannel CX where old and new emerging channels come together and robots and humans work as one.

2:45pm-3:30pm – Breakout Session 2

Clinical Track

Making a Difference in Extreme Conditions: Alaska Native Tribal Health Consortium’s (ANTHC) Virtual Palliative Care Program Cindy Roleff, MS, BSN, RN-BC, Telehealth Program Development Manager for AFHCAN Garret Spargo, Director of Product Development for the Telehealth Department, ANTHC Shelby Blades, Telehealth Systems Support Manager, ANTHCToday, Alaska Native Tribal Health Consortium (ANTHC) provides over 250 video visits per month across 30 different specialties, reaching patients at 200 extremely remote locations. The ANTHC Palliative Care Clinic is a specialty program that exemplifies the innovative ways that video visits can be leveraged to deliver patient care across Alaska. This presentation will provide an overview of how a multidisciplinary Palliative Care team has optimized video teleconferencing to provide end-of-life and supportive care to a difficult to reach patient population. Modalities that will be shared in this session include: scheduled virtual village clinic visits, direct to patient home visits, care conferencing with family members/providers/caregivers, discharge planning, and Project ECHO. The session will highlight the varying workflows, processes and equipment used for these modalities as well as how the Vidyo software and hardware infrastructure was rolled out across the state.

Technical Track

Implementing a Virtual Care Center Wendy Deibert, EMBA, BSN, RN, VP Clinical Solutions, Vidyo Nicholas Reid, SVP Product Management, VidyoAs telehealth programs grow and expand across the care continuum, organic synergies evolve. Consider patient intake/triage/routing, licensing/credentialing/privileging, IT platforms/support, and clinical staffing/support, to name a few. Whether your program is large or small, these synergies exist and can be leveraged to increase efficiency and reduce costs. A virtual care center is something that all health systems should consider to centralize key functions, increase efficiency and lower costs. In this session, learn about the value that a virtual care center can offer and learn how to leverage the Vidyo solution to quickly implement and drive value.

4:00pm-4:45pm – Breakout Session 3

Clinical Track

Staying in Tune: Creating Harmony in Virtual Care Teams Jeff Barnello, Senior Telehealth Technical Coordinator at Nemours Children’s Hospital Collin McQueen, Senior Telehealth Coordinator, CareConnect at Nemours Children’s HospitalVirtual care is about people, process and technology. Learn how to merge clinical and technical visions of thinking into one cohesive virtual team. Each learns from the other, grows dynamically and organically develops system design thinking. The results are true synchronization — well designed, sustainable, repeatable and successful virtual care programs.

Technical Track

Telehealth Enabled Care Programs Tracy Mills, Founder & President, IDSolutionsIDSolutions helps healthcare providers excel at delivering care while reducing the worry and the concern about patient engagement. Our approach to working with our growing base of over 80 healthcare systems is a holistic continuous relationship that brings together the best people and technologies to deliver world class experiences. The Continuity platform addresses the needs of telehealth organizations; a powerhouse video platform, virtual visits, cart and device management, exceptional support, and hosting.Acute Care Telemedicine: Now Available to Any Hospital Tom Bobich, VP Marketing, Advanced ICU CareHospitals and health systems wrestle with the cost and complexity of implementing telemedicine solutions for acute care. The evolution of diverse implementation models has the potential to reframe the economics for all potential users and to make high-acuity telemedicine available to a wide range of hospital environments. This session will investigate and evaluate various implementation models.

4:45pm-5:30pm – Breakout Session 4

Clinical Track

Proving The Value Proposition Of Telehealth John F. “Fred” Thomas, PhD, Director Telehealth, Children’s Hospital Colorado Alfred Atanda Jr, MD, Pediatric Orthopedic Surgeon at A. I. DuPont Hospital for Children OrthopedicsIf you have been involved in Telehealth for a couple of years then you have witnessed the positive impact on patients, their families, and the healthcare system as a whole. But, that positive emotional impact is tough to translate into hard numbers that drive a clear cut case for further program expansion. Healthcare systems, payers and providers are looking for hard data that proves the ROI and the efficacy of telehealth on patient and program outcomes. This session will take a deep dive into how two programs established metrics and collected the data to prove their weight in gold.

Technical Track

Using vidyo.io to Fast Track Your Consumer Facing Apps Ben Pinkerton, Product Marketing Director, VidyoYou need to build a telehealth app to deliver care to patients at home and on the go. Where do you start? What are the main things to consider before starting to build your app? In this session, we will cover how you can rapidly add video chat to your telehealth app for clear communication that will improve patient experience and outcomes.

7:30am-8:30am – Breakfast

8:30am-9:40am – Leaders Innovating Telehealth (LIT) Awards

This is the moment we celebrate our Leaders Innovating Telehealth (LIT). The LIT award honors Vidyo customers whose dedication has brought meaningful change to the lives of others. In this session award finalists will present their stories. Attendees willl listen, learn and engage in the voting process to select the winner. Don’t miss the LIT Award presentation to recognize the hard work and dedication of all who submitted projects and to participate in the selection of our award winner!

Finalists:

• Children’s Hospital Colorado, Fred Thomas, Director of Telehealth Services for Children’s Hospital Colorado
• MUSC with Charleston Dorchester Mental Health Center, Melissa Camp, Director of Special Operations & Crisis Management
• Nemours Children’s Health System, Jeff Barnello, Telehealth Leader for Nemours Delaware Valley

9:40am-10:00am – Networking Break

12:15pm-12:30pm – Lunch